|Terms and Conditions|
Supplier only accepts credit cards outlined in the terms. DEBIT CARDS are not an accepted form of payment and/or security.
USA/CA license holders. Loss Damage waiver and theft protection is not included in this rate and is the renters responsibility to ensure the vehicle is covered in the event of an accident or theft
All inclusive rates provide the renter and authorized drivers up to an aggregate, single limit of $1,000,000 for claims that may by made by others against the renter and authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of our rental vehicle.
Also included is an Uninsured Motorist (UM) benefit up to an aggregate, single limit of $100,000. UM provides benefits to the renter and any family member related by blood, marriage, or adoption, who, while physically occupying Alamo’s rental vehicle when it is being driven by the renter or an authorized driver, suffers bodily injury or death caused by negligent uninsured motorist, negligent underinsured motorists, or a negligent hit-and-run driver.
Unless included in the Rate Product and unless applicable law requires otherwise, rental vehicles may not be driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid driver’s license and meet minimum age requirements. In New York State additional drivers must present a credit card in their name in order to be added to the rental. An additional fee per day per additional authorized driver will be charged, except where state law provides otherwise. The additional authorized fee is from $9.99 per day and is subject to change at any time by Provider
In the State of New York the minimum age is eighteen (18) years and for renters and authorised drivers aged between eighteen and twenty-four (18-24), inclusive, a recovery fee of $49.37 per day applies in lieu of an Underage Driver Fee.
In all states an underage fee of $25 USD per day plus tax per driver will apply for renters and additional drivers aged between 21-24, unless otherwise stated.
The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.
Vehicles can be driven in any state in the United States, but must be returned to the location from which they were rented or drop-off charges may apply. Vehicles may not be driven into Mexico. Vehicles rented in Alaska must be returned to Alaska. Vehicles can be driven into Canada but must be returned to the United States. Canadian residents renting vehicles in the United States may not drive vehicles into Canada. Driving on unpaved roads voids Collision Damage Waiver (CDW) coverage.
Driving License requirement
Full and Valid Driver’s Licence from country of origin, Passport and credit card in renters name.
Identification required for rental
A full valid Driver’s License from the Renter’s country of origin and passport in Renter’s name is required for each rental.
Renters cannot be residents of the United States or Canada. Additionally, Renters must present a valid non-US/non-Canadian driver’s license and a valid non-US/non-Canadian Passport.
In the states of Michigan and Massachusetts Renters with a Chinese Driving License are not permitted to rent.
Renters must provide a valid credit card unless the Renter meets the debit/cash qualifications set forth herein. If the driver's license is in a language other than English, an International Driver’s Permit in conjunction with the Renter’s country of residence driver's license is required.
If a customer extends the rental any time after the vehicle has been picked up at the rental location, regardless if an additional voucher is presented, a fee of $10.99 per day will be payable locally in addition to the applicable rates. These fees will be payable by the customer.
One Way rentals
All one way rentals must be booked in advance and are subject to availability. Drop-off charges may apply, payable at time of rental.
Please note we will be changing our intercity fees for journeys originating from San Francisco for the pickup period 1st July to 31st August 2015.
National – ALL CAR GROUPS
San Francisco (All Locations) to Los Angeles (All Locations) - $399
San Francisco (All Locations) to San Diego (All Locations) - $399
San Francisco (All Locations) to Las Vegas - $399
Credit Cards – Alamo accepts Visa, MasterCard, American Express, Diners Club, and Discover credit cards.
Cash Rentals – All cash rentals must meet Alamo’s current standard cash qualification requirements.When making a reservation for a cash rental, Client should contact Alamo for information on Alamo’s current cash qualification requirements, which does include presenting a valid passport and roundtrip airline ticket at time of rental. Cash Qualifications may vary by location and are subject to change. Some locations may require a credit card at the beginning of the rental and the customer can pay cash upon return.
Cash customers are required to leave a deposit as follows:
• If vouchered: $25/daily and $100/weeky in addition to any charges not covered by the voucher.
• If not vouchered: $50/daily and $200/weekly in addition to any charges not covered by the voucher.
Please note that any unused rental days on prepaid reservations are non-refundable.
If a prepaid customer returns a vehicle prior to the end of the reserved period, no credit will be given for the unused portion of the vouchered rental period.
A fee of $9.99 per day, per infant seat will be charged. Infant seats should be requested at time of reservation. In the event the infant seat is not returned at the end of the rental, a fee will be assessed to the renter.
SEATBELTS and CHILD RESTRAINT SEATS
State laws may require the use of seatbelts and child restraint seats. Seatbelts and child restraint seats can save lives. We urge you to use them. To avoid serious injury or even death, use child restraint seats only in the back seat of the vehicle. Older children who do not use child restraint seats should ride properly buckled-up in the back seat. Infant seats should be requested at time of reservation.
Ski Racks, if required, must be requested at time of reservation and cost $7.50 per day.
Pay Locally Surcharges and Fees
Unless otherwise stated, taxes, including VLF taxes in California, other governmentally authorised or imposed surcharges, concession recoupment fees, airport & facility fees and optional items (such as CDW Waiver Savers, fuel, additional driver fee and drop charges) are extra. Concession recoupment fees may add up to 16% to the rental rate at some on-airport locations. Airport fees may add up to 10% to the rental rate at some off airport locations. Payment for all of these additional items is the responsibility of the customer, unless otherwise specified on the rate sheets.
Rates may not include a Customer Facility Charge (CFC) and / or Homeland Security Fee (HSF) which is payable, where applicable, by customer at time of rental.
Legislation or regulations or the cost of fuel may affect Alamo’s pricing or procedures. On all inclusive products, Alamo reserves the right, without notice, to (i) charge customers, at the time of rental or thereafter, for the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to entering into this Agreement, or (ii) increase Client’s tax, surcharge or fuel inclusive rates by an amount equivalent to the additional or increased tax, surcharge, or fuel cost subsequent to entering into this Agreement.
Rental terms, conditions and prices are subject to change without notice and may vary by location.
We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:
• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.
In the event of a cancellation, your credit card will be refunded, less the above charge.
If you fail to collect your car on the specified pick up date, we reserves the right to charge a no show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no show, your credit card will be refunded, less the no show charge.
Unused Rental Days
Please note that any unused rental days on prepaid reservations are non-refundable.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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