Terms and Conditions
All fees and charges set forth herein are to be paid in the local currency of the renting location.
2. AGE REQUIREMENTS AND FEES
Minimum Age – Renters and additional authorized drivers must be twenty-one (21) years of age or older, except
where provincial or state law provides otherwise or for rentals of Large Vans (seating capacity of 10 or more
persons), renters and additional authorized drivers must be twenty-five (25) years of age or older. In the states of
New York and Michigan, Renters and additional authorized drivers must be a minimum of eighteen (18) years old.
National Canada - In the province of Newfoundland, and also locations Comox, Courtney, Duncan, Nanaimo, Port
Hardy, and all Victoria locations the minimum age for all rentals is twenty-five (25) years old.
Young Driver Fees – Unless included in the Rate Product, an additional young driver fee may apply for each
Renter and additional authorized driver as follows:
Age Originating Rental Location Additional Fee
21-24 years old All Provinces and States Except New York and Michigan $25.00/day
18-20 years old New York State $57.00/day
21-24 years old New York State $20.50/day
18-20 years old Michigan $26.00/day
21-24 years old Michigan $14.00/day
Renters and additional authorized drivers in New York State who are between eighteen and twenty (18-20) years
old are restricted to the rental of economy through intermediate class vehicles. Renters and authorized drivers who
are between twenty-one and twenty-four (21-24) years old are restricted to the rental of economy through standard
class vehicles with the exception of the following locations Niagara Falls, Buffalo, Elmira, Rochester and Syracuse
where renters and additional authorized drivers who are between twenty-one and twenty-four (21-24) years old are
restricted to the rental of economy through fullsize vehicles, minivans (MVAR) and small SUVs (IFAR/SFAR).
Renters and additional authorized drivers in Michigan who are between eighteen and twenty (18-20) years old are
restricted to the rental of economy through full size class vehicles. Renters and additional drivers who are between
twenty-one and twenty-four (21-24) years old are restricted to the rental of economy through full size class
vehicles and minivans (MVAR).
All fees are subject to change at Provider’s sole discretion.
3. ADDITIONAL DRIVERS
Unless included in the Rate Product and unless applicable law requires otherwise, rental vehicles may not be
driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized
drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid
drivers license and meet minimum age requirements. In New York State additional drivers must present a credit
card in their name in order to be added to the rental. An additional fee per day per additional authorized driver will
be charged, except where state law provides otherwise. The additional driver fee is from $9.99 per day, except
where state law provides otherwise. The additional driver fee is subject to change at any time by Provider.
4. IDENTIFICATION REQUIRED FOR RENTAL
A full valid Driver’s License from the Renter’s country of origin and passport in Renter’s name is required for
each rental. Provisional Licenses or ‘Learner’s permit’s’ are not accepted. The Renter must present their original
license, photocopies or representations will not be accepted. Any license which, on its face, restricts the licensee to
the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
Renters cannot be residents of the United States or Canada. Renters who hold a US/Canadian issued driving
license and passport must also present an international driver’s permit, a permanent resident’s card or visa issued
outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the
It is important that Renters check with the appropriate Department of Motor Vehicles in the States or Provinces in
which they intend to travel to ensure compliance with their various licensing laws. The following practices are
used to ensure the Renter is presenting a facially valid license at the time of rental.
Renters traveling to the United States and Canada from another country must present the following:
• Their home country driver’s license, and
• If the home country license is in a language other than English (or French, for rentals in Canada) and the
letters are English (i.e. alphabet is an extended Latin-based alphabet German, Spanish, etc.) an
International Driver’s Permit is recommended, but not required, for translation purposes in addition to
the home country license. In the absence of an International Driver’s Permit Renter must be able to
verbally translate the license details.
• If the home country license is in a language other than English and the letters are not English
(i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese,
Arabic, etc.) an International Driver’s Permit is required.
• If an International Driver’s permit cannot be obtained in the home country, another professional, typewritten
translation may be substituted. In either case the home country license must also be presented.
• Renters may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s
Permit is a translation of the individual’s home country license and is not considered a license nor is it
considered valid identification.
• In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico,
Nevada, and Texas, customers may be asked to provide additional valid government-issued
In the states of Michigan and Massachusetts Renters with Driving Licenses from certain countries are not
permitted to rent. Please refer to Schedule 4C for full details. Renters must provide a valid credit card in their
name unless the Renter meets the debit/cash qualifications set forth herein. Renters who fail to provide the
required identification for rental will not be permitted to rent.
5. METHODS OF PAYMENT
Credit Cards – Provider accepts Visa, MasterCard, American Express, Diners Club International, and Discover
credit cards at all locations.
Debit Card/Cash Rentals – Provider accepts Debit cards and Cash at certain Corporate Airport locations in the
United States and Canada and *cash only (not a debit card) is accepted at licensee locations. Cash is not accepted
in New York State, New Jersey State or any non-airport locations in the USA and Canada. Cash deposits are not
accepted for any one-way rentals. In order to qualify for such rental the Renter must present a valid passport and
validation of a round trip airline ticket. Cash qualifications may vary by location and are subject to change.
In lieu of a Debit Card/Cash deposit, the Renter may present a valid credit card at the start of the Rental and have
the option to pay cash upon returning the vehicle for any additional or mandatory items.
When paying a deposit in Cash or by Debit Card, the following amounts are required:
- For Vouchered/E-Vouchered Rentals, Renter must make a cash deposit with Provider in the
amount of $25/day or $100/week in addition to the estimated charges not covered by the
- For Non-Vouchered Rentals, Renter must make a cash deposit with Provider in the amount of
$50/day or $200/week in addition to the estimated charges for the rental.
In some circumstances. Cash deposits may be returned to the Renter’s home address in the
form of a USD/CAD cheque.
6. SEATBELTS and INFANT/CHILD SEAT
State or provincial law may require the use of seatbelts and infant/child seats and this law may vary between states
and provinces. An additional fee of up to $6.99 per day with a maximum price of $70.00 per every 30 day rental
per infant/child seat will be charged when rented from Provider. Infant/child seats should be requested at time of
reservation. In the event the infant/child seat is damaged or not returned at the end of the rental, a fee will be
assessed to the Renter. Renters are responsible for installing infant/child seats and may use their own infant/child
seats in Providers’ vehicles.
7. GPS (GLOBAL POSITIONING SYSTEM)
Unless included in the Rate Product, GPS navigational systems are available at an additional cost and are subject
to availability. GPS units should, where possible, be requested at time of reservation. However, Renters may
inquire about availability at the counter. The GPS rental fee is from $7.99 per day, locations may offer a maximum
weekly & monthly GPS rental fee. Prices may vary by location and are subject to change at any time by the
8. TRAVEL TABLET DEVICE
Travel Tablets are available at certain major airport locations for an additional cost and are subject to availability.
Travel Tablets should, where possible, be requested at time of reservation. However, Renters may inquire about
availability at the counter. The Travel Tablet rental fee is from $19.99 per day. Prices may vary by location and are
subject to change at any time by the Provider. Renter must agree and sign a Travel Tab terms and conditions
document at the counter.
9. SKI RACKS, SNOW CHAINS, WINTER TIRES
Ski racks must be requested at the time of reservation and are subject to availability. The Renter will be charged
an additional fee of $7.50 per day with a maximum price of $70.00 per every 30 day rental, for a ski rack rental
unless otherwise included in the Rate Product. Snow chains are not permitted on Provider vehicles. All season
tires are provided on vehicles. Winter tires are provided at an additional charge in Quebec unless included in the
10. ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)
Unless included in the Rate Product, Renter may purchase RP or RSP at all Corporate owned locations in Canada
and the United States from $4.99 per day. RP or RSP includes the following benefits at no additional charge:
- Key replacement/delivery service: replacement keys delivered. (For rentals originating in California,
Kansas, New York or Nevada RP or RSP does not include the cost of the replacement key(s) but does
waive the cost of the delivery service. If the Rate Product includes CDW/LDW or is otherwise elected,
the cost of replacement key(s) is waived). Please check with your rental branch for details.
-Flat Tire: if the vehicle’s spare tire is installed and serviceable, it will be installed to replace a flat tire.
If no inflated spare tire is available, the vehicle will be towed in accordance with the towing provision.
- Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if
unrelated to an accident).
- Jump start: A battery boost will be provided in an attempt to start the vehicle.
- Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.
- Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach
the nearest open service station. (Up to three gallons or equivalent liters).
If RP or RSP is not purchased or included in the Rate Product, roadside assistance for the items listed above is
available at standard charges. For roadside assistance, call 1-800-803-4444 for Alamo and 1-800-367-6767 for
RP or RSP is void and of no effect if, at the time of the incident necessitating roadside assistance, the Renter (or
any driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses and
Violations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside
11. FUELING POLICY
The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may
return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided
at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If
the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be
charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.
*Fuel is not included in the Rate Product at all Manhattan locations.
12. COLLISION DAMAGE WAIVER (CDW) / LOSS DAMAGE WAIVER (LDW)
Renter shall be responsible for damage to, loss or theft of the rental vehicle as set forth in the rental agreement. If
not included in the Rate Product rate, CDW and LDW are available in Canada and the United States. CDW and
LDW are not insurance. CDW and LDW are optional and are not required in order to rent a vehicle. If Renter
elects CDW or LDW or if CDW or LDW is included in the Rate Product, Provider agrees, subject to the actions
that invalidate CDW and LDW, to contractually waive Renter’s responsibility for all or part of the cost of damage
to, loss or theft of the rented vehicle or any part or accessory and related costs (including, but not limited to, loss
of use, administrative fees and diminishment of value) regardless of fault or negligence. For rentals originating in
the United States, the Renter has no retained responsibility. For rentals originating in Canada, the Renter is
responsible for the first $500 of damage to the vehicle, except at the following National licensee locations, Renter
is responsible for the first $1,500 of damage to the vehicle for rentals originating in Campbell River, Comox,
Courtenay, Duncan, Gaspe, Nanaimo, North Vancouver, Port Hardy, Jasper, and all Victoria locations on
Vancouver Island. An additional CDW or LDW product which reduces the Renter’s responsibility to $0.00 is
available to purchase in Canada (Corporate locations only) at the time of rental at $4.99 per day. CDW and LDW
are subject to the terms and conditions and subject to the limitations set forth in the Rental Agreement entered into
between the Provider and Renter.
13. LIABILITY PROTECTION - EXTENDED PROTECTION (EP) / SUPPLEMENTAL LIABLITY
In the United States only, certain Rate Products include EP or SLI. If EP or SLI is not included in the Rate
Product, EP or SLI can be purchased at Corporate owned and some licensee renting locations in the United States
by all Middle Eastern, African, Australian and New Zealand Renters. At Corporate locations in the United States,
EP & SLI provides Renter or any additional authorized drivers with third party liability protection in an amount
equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). EP or SLI
also provides additional third party liability protection, through an excess liability policy, with limits of the
difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury,
death and/or property damage to others arising out of the use or operation of the Provider vehicle by Renter or an
additional authorized driver, subject to the terms and conditions of the policy. Also included in EP and SLI for
rentals in the United States (except for EP or SLI when purchased at a licensee location) is
uninsured/underinsured (“UM/UIM”) coverage for bodily injury and property damage in an amount equal to the
minimum financial responsibility limits applicable to the vehicle (the Primary Protection), and additional coverage,
through an excess liability policy, with limits for the difference between the statutory minimum underlying limits
and $100,000 per accident (for rentals commencing in New York, UM/UIM limits are $100,000 per
person/$300,000 per accident; for rentals commencing in Hawaii, the UM/UIM limits are $1,000,000 combined
single limit) or state mandated UM/UIM limit, whichever is greater. PROVIDER AND RENTER REJECT ANY
ADDITIONAL UM/UIM COVERAGE TO THE EXTENT PERMITTED BY LAW. EP and SLI, including
UM/UIM benefits are provided only when Renter or any additional authorized drivers are driving the Vehicle. No
claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. EP and SLI coverage for
Vehicles rented in the US is in effect only while another additional authorized driver or renter is driving the
vehicle within the United States and Canada; coverage does not apply in Mexico. A benefit summary for EP and
SLI is contained within the applicable brochure available at the rental location. Note: Any UM/UIM benefits paid
are included in the $1 million combined single limit SLI coverage and in no way increase the combined single
limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. At
licensee locations in the United States, EP and SLI provides primary protection for liability claims against the
Renter and authorized drivers for injury/death or property damage up to $1,000,000 USD. EP and SLI are subject
to the terms and conditions of the Rental Agreement between the Renter and the applicable Provider.
Certain Rate Products include extended liability coverage at locations in Canada. If extended liability coverage is
not included in Rate Product it cannot be purchased at renting locations in Canada.
At such locations in Canada, extended liability coverage provides Renter and additional authorized drivers with a
combined single limit of $1,000,000 for third party claims that may be made by others against the Renter and
additional authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of
the Vehicle and subject to the limitations set forth in the applicable Rental Agreement entered into between the
applicable Provider and Renter and in the insurance policy which provides coverage.
14. TAXES AND FEES
Unless otherwise stated in the Rate Product, taxes, surcharges (including without limitation vehicle licensing and
similar fees and concession fees, consolidated facility charges and airport access fees), Intercity Fees, toll pass,
refueling, one-way, Young Driver, and additional authorized driver fees and any fees or charges for optional
products or services are not included in the rates paid by Renter to Provider. Such amounts are the responsibility
of Renter and shall be charged to Renter and paid by Renter upon return of the Vehicle.
Legislation, regulation or the cost of fuel may affect Provider’s pricing or procedures. On all inclusive Rate
Products only, Provider reserves the right, without notice to (i) charge Renter at the time of rental or thereafter, for
the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to
entering into the Agreement with Customer or (ii) increase Customer’s Rate by an amount equivalent to the
additional or increased tax, surcharge or fuel cost subsequent to entering into the Tour Agreement.
15. DRIVING TERRITORY
Vehicles rented in the United States can be driven in any state in the United States (including the District of
Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized
at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska
must be returned to Alaska. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be
driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless
Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada
whereby a transborder fee may apply. Canadian residents renting vehicles in the United States may not drive
vehicles into Canada. Vehicles rented in Canada can be driven into the United States, but must be returned to
Canada unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved
locations in the United States whereby a transborder fee may apply. Rentals originating at all licensee operated
locations in British Columbia may only be driven in the provinces of British Columbia and Alberta and the state of
16. ONE WAY FEES AND INTERCITY FEES
All one way rentals must be booked in advance, are subject to availability and are restricted to return at a location
under the same brand as the location from which the vehicle was rented. Intercity Fees may apply and are payable
to Provider by Renter at the time of rental. Intercity Fees for rentals originating and terminating in different rental
locations, as determined by Provider in its sole discretion, may be changed from time to time. The Intercity Fee
for Rentals commencing between July 1, 2016 and August 31, 2016 from all San Francisco locations to all
destinations in the United States for the STAR (Convertible) is $350 for Alamo and $399 for National in addition
to the Rate and additional charges. The Intercity Fee for Rentals commencing between July 1, 2016 and August 31,
2016 from all San Francisco Downtown locations for all other car types (excluding the STAR) to Los Angeles will
be $150 for Alamo and $399 for National, to Las Vegas will be $300 for Alamo and $399 for National and to San
Diego locations (SANO71/SANO01, SANN73/SANN03 and SANN74/SANN04 will be $300 for Alamo and $399
for National in addition to the Rate and additional charges. Refer to the Tour Agreement, Schedule 3 for all
Intercity Fees. Mileage/kilometrage between locations is determined by Provider in its reasonable discretion. In
the event a one way rental is not booked in advance and the Renter subsequently drops a vehicle at a different
location than the location rented from, Renter will be subject to a one-way fee, which may be different than
Intercity Fees as provided for in Schedule 3.
Rates include unlimited mileage/kilometrage in all locations except rentals commencing in Gander, Gaspe, ,
Jasper, Matane, Mont Joli, Regina, Rimouski, Riviere du Loup, and Sept Iles (airport and city) which locations
will include 200 free kilometers per day or 1,400 free kilometers per week. A surcharge will apply for each
18. TOLL PASS
On roadways covered by our TollPass service, the program allows Renters to drive through electronic toll express
lanes and pay tolls electronically. The program is offered in three ways, depending on rental area.
Toll Pass Automatic- Renter may be charged a Tollpass Convenience Charge (TCC) (where available) of $3.95
per day during the Rental Period for each day the rental vehicle is operated on a TCC Covered Road and the
vehicle operator does not pay an applicable toll. Total TCC will not to exceed $19.75 per Rental Period. In
addition to the TCC, Provider or a third party may separately charge Renter’s credit or debit card for the posted
cost of all tolls that are not paid by the vehicle operator and are incurred during the Rental Period.
Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in Chicago
Metropolitan area. The TPW charge is $6.99-$7.99 per rental day. The TPW charges include all tolls generated
on all toll roads.
Toll Pass Device- Renter may rent a toll pass device at the time of rental at airport locations in the Northeast
United States. The charge for the toll pass device is $3.95 per rental day with a maximum of $19.75 per Rental
Period. In addition to the toll pass device rental charge, Provider or a third party shall separately charge Renter’s
credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during
the Rental Period.
Operation of Vehicle on a toll road, where applicable tolls are not paid by the vehicle operator, may subject the
Renter to fines, costs and fees. Provider may transfer Renter’s name, address, credit card information and all other
data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters
can elect to use their own transponder on toll roads.
19. GRACE PERIOD
When Renter rents a vehicle and returns the vehicle within 29 minutes of the time it was rented on a subsequent
day (as noted on the applicable Rental Agreement), Renter will not incur an additional charge. In the event, the
Vehicle is returned 30 minutes or more after the time noted on the Rental Agreement on a subsequent day, an
hourly charge will be applied at the rate set forth on the applicable Rental Agreement for each full or partial hour
in excess of a rental day, including the first hour over the 24-hour billing cycle. If a Vehicle is returned during
non-business hours or to any place other than the originating rental location listed on the Rental Agreement unless
otherwise pre-arranged by Provider and Renter, additional charges shall apply. All rental charges incurred through
the time a Provider employee checks in the vehicle are Renter’s responsibility.
If a Renter with a prepaid rental returns the Vehicle prior to the end of the reserved period, no credit will be given
for the unused portion of the Voucher or E-Voucher.
21. MAXIMUM RENTAL PERIOD
Customers may rent vehicles from Provider locations for up to eleven consecutive months, not to exceed 330 days,
excluding National locations in Canada. One Voucher/E-Voucher is required for the full duration of the
Rental. The term for the Rental shall initially be for a period of one (1) month and shall automatically renew for
successive one (1) month terms through the Rental Period. The initial Rental Agreement executed by Customer
shall apply throughout each such one month term of the Rental even if Provider assigns Customer one or more new
contract numbers during such term for billing purposes. Notwithstanding the foregoing, Provider, at its option,
shall have the right to require Customer from time to time to execute a new Rental Agreement during the Rental
22. MINIMUM RENTAL PERIOD
On fuel inclusive Rate Products, a minimum rental period of 4 days is required for rentals in the United States and
23. ADDITIONAL DRIVERS – FUEL INCLUSIVE PRODUCTS
Fuel inclusive Rate Products include up to 3 additional drivers.
24. RENTAL EXTENSION
Rental extensions must be authorized by Provider. Rates for any period of time beyond the days reserved by
Customer for Renter and confirmed by Provider shall be set at Provider’s sole discretion. Rates associated with
any extension of the rental period shall be the responsibility of the Renter. The rental period does not terminate
until Renter returns the vehicle to a Provider location and such vehicle is checked in by Provider.
25. RENTAL AGREEMENTS AND ADDENDUMS
At the time of rental, Renter will be provided with a Rental Agreement. For vans with a seating capacity of 10 or
more (including the driver), Renter will also be provided with a “Rental Agreement Addendum.” Renter must
ensure the Rental Agreement and Rental Agreement Addendum are kept in the vehicle at all times during the
26. IFAR, SFAR & FFAR VEHICLE CLASSES
IFAR, SFAR & FFAR cars are respectively Intermediate, Standard, or Fullsize SUV (Sports Utility Vehicle)
Vehicles. Vehicles in each of these car classes may be all wheel drive, 4 wheel drive, front wheel drive or 2 wheel
27. FVAR VEHICLE CLASS
FVAR vehicle class cannot be used to transport children aged 17 or younger for school related functions, unless
they are family members of the Renter.
28. MOBILITY DEVICES
Provider offers the following mobility devices at no additional charge: left-hand controls, left foot accelerators,
spinner knobs, foot pedal extenders and seat belt extenders. Certain vehicles may not accommodate all mobility
devices. Renters requiring vehicles equipped with mobility devices must contact Provider in advance to confirm
o Alamo: 1-800-651-1223 or email@example.com. For hearing or speech-impaired users of
TTY devices, call 1-800-522-9295
o National: 1- 888-273-5262 or firstname.lastname@example.org. For hearing or speech-impaired
users of TTY devices, call 1-800-328-6323
29. CITATIONS, TOLLS, FINES
All fines, costs and attorneys’ fees for legal violations, parking, tolls, towing and storage related to the rental
vehicle or incurred by Provider during Renter’s rental are the responsibility of Renter and will be charged
Owner, its affiliates or third party may assess a fee of up to $25 per incident to apply towards all costs incurred in
connection with any citations and tolls and their administration.
Additional restrictions, qualifications and/or conditions may apply for the rental of vehicles. All vehicle rentals shall
be subject to the terms and conditions of Provider’s rental agreement in effect at the time of rental. Should there be
any conflict between this document and the terms of a rental contract, the terms of the rental agreement shall control.
Rental Policies and prices are subject to change by Provider without notice and may vary by location.
This Schedule does not apply to Renters who are residents of the United States or Canada.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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