1. Your rental contract
1.1 This Contract (Rental Contract) You have entered into with Europcar consists of the
rental document You have signed for the hire of the Vehicle (Rental Agreement) and
these terms and conditions of rental (Terms and Conditions). When We refer to the
Rental Contract We mean both the Rental Agreement and the Terms and Conditions.
1.2 The date of the Rental Contract is the date that is shown in the Rental Agreement.
1.3 Please read the Rental Contract carefully. If there is anything that You do not understand
please ask at the Rental Station before signing the Rental Contract, as Your signature
is Your acknowledgement that You have read and understood the Rental Contract in its
entirety and that You are bound by it.
1.4 There are words and phrases used in the Rental Contract that have a particular meaning
that You need to be familiar with.
Accident means an unintended and unforeseen collision between the Vehicle and any
other object, including another vehicle that results in Damage or Third Party Loss..
Administration Fee means the fee charged by Us for the administrative costs
associated with Your rental.
Authorised Driver means any driver approved and recorded by Us, either on the Rental
Agreement or by prior written agreement.
Commercial Vehicle means a Vehicle that is a van, utility, truck or bus that is
constructed and used for the carriage of goods or property or for the transport of more
than 12 persons including the driver.
Cover Products means products You may purchase at the Start of Rental at extra cost
to reduce Your DLF liability. .
Customer Own Insurance means that You have a Corporate Services Agreement with
Us under which Your Rental Contract provides no cover for Damage or Third Party Loss
arising from the use of the Vehicle.
(a) any loss or damage to the Vehicle, however caused, that
requires repair or replacement;
(b) towing and salvage fees;
(c) assessing fees; and
(d) Loss of Use.
Damage Liability Fee (DLF) means the amount You must pay Us in the event of
Damage, theft of the Vehicle or Third Party Loss. The maximum amount payable, which
may include a claims administration fee for handling Your claim, is shown in the Rental
Agreement and is subject to GST.
Debit Card means Debit MasterCard or Visa Debit Card.
Europcar means BVJV Limited GST Number 80-610-270 trading as Europcar New
Zealand or where applicable an independent Europcar franchisee or affliate.
Final Inspection means the inspection carried out after We have taken possession of,
and fully examined and cleaned the Vehicle at the end of the Rental Period.
Loss of Use means the fee calculated at the daily rate shown in the Rental Agreement
being Our loss because the Vehicle needs repair and We are waiting for the repairs to be
completed or it
Off Road means any area that is not a legally designated road nor a sealed road nor an
Unsealed Road and includes but is not limited to unformed roads, fre trails, tracks, river
and tidal crossings, creek beds, beaches, streams, dams, rivers, food waters, sand,
deserts, rocks, felds and paddocks.
Overhead Damage means:
(a) Damage at or above the level of the top of the front windscreen of the Vehicle;
(b) Damage to any part of the pantech or box section of a Commercial Vehicle; or
(c) Third Party Loss, caused by:
(i) contact between the part of the Vehicle that is at or above the level of the
top of the front windscreen with objects overhanging or obstructing its path;
(ii) use of a Commercial Vehicle so that its height exceeds that permitted by
law, by-law, regulation or advisory sign in the area of use;
(iii) objects being placed on the roof of the Vehicle; or
(iv) You or any person standing or sitting on the roof of the Vehicle.
Premium Location Surcharge (PLS) means the extra amount payable to Us when a
Vehicle is hired from a premium location. The amount is shown in the Rental Agreement,
is subject to GST and is adjusted when a DLF and, if applicable, an SVALF are payable.
Rental Charges means all rental and associated charges plus GST or other taxes and
levies required by law all shown in the Rental Agreement.
Rental Station means the branch or rental location from which You hired the Vehicle.
Rental Period means the period shown in the Rental Agreement or as extended by Us.
Single Vehicle Accident means an Accident that occurs on an Unsealed Road where
Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD have been purchased
and the Accident does not involve an impact between the Vehicle and another moving
vehicle. It includes but is not limited to:
(a) impacts with animals, roadside infrastructure, vegetation, rocks and obstacles;
(b) rollovers; or
(c) impacts with any stationary object, including other stationary parked vehicles.
Single Vehicle Accident Liability Fee (SVALF) means the amount payable to Us in the
event of Damage or Third Party Loss arising from a Single Vehicle Accident and applies
only if You have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover -
Snow Cover means the additional cover that allows the Vehicle to be driven within a
Snow Area means any area where snow or ice has formed on the ground or any area
where it is indicated, recommended or required that snow chains are to be ftted to the
Start of Rental means the date and time that the rental commences at the Rental
Station shown in the Rental Agreement.
Third Party Loss means any loss or damage to third party property, including other
motor vehicles, and any third party claim for loss of income or consequential loss.
Underbody Damage means any damage to the underside of the Vehicle and includes
but is not limited to all parts of the drive train, chassis, steering, suspension, brakes,
exhaust, foor pan and fuel systems.
Unsealed Road means a legally designated public road that has been formed and
constructed but is not sealed with a hard material such as tar, bitumen or concrete.
Unsealed Road Cover - 4WD means the additional cover that allows some classes of
Vehicle to be used on an Unsealed Road but it never allows the use of the Vehicle Off
Unsealed Road Cover - ALWD means the additional cover that allows some classes
of Vehicle to be used on an Unsealed Road that is graded and maintained by a local or
government body, authority or council but it never allows the use of the Vehicle
Vehicle Vehicle means the vehicle described in the Rental Agreement and includes
its parts, components, accessories, keys, keyless start or remote control device audio
equipment and tools or any vehicle substituted by Us pursuant to the Rental Contract.
We, Us, Our means Europcar or one of its franchisees or affliates as shown in the
You, Your means the person, frm, company or organisation renting the Vehicle or any
Authorised Driver shown in the Rental Agreement.
Your Europcar Account means Your credit card, Europcar charge account or Debit Card
nominated at the Start of Rental for the debiting of charges under the Rental Contract.
2. Rental period
2.1 Your rental of the Vehicle from Us is for the Rental Period and at the rate shown in the
2.2 The Vehicle must be returned to the Rental Station, on the date and by the time shown
in the Rental Agreement. If You return the Vehicle earlier than the date shown in the
Rental Agreement the daily rate payable will be adjusted to refect the daily rates that
apply for shorter rentals.
2.3 We understand that circumstances change and that You may require the Vehicle for
longer than the Rental Period. If so, You must notify Us at least 2 hours prior to the
expiration of the Rental Period.
2.4 If We have agreed to an extension of the Rental Period and Your extended Rental Period
is longer than 30 days, You must take the Vehicle to Your nearest Europcar rental station
on day 29 and every 30 days thereafter to pay Your additional Rental Charges for the
extended Rental Period unless You have Our prior written agreement varying these
2.5 If You fail to notify Us at least 2 hours before the expiration of the Rental Period that You
require an extension We may:
(a) terminate the Rental Contract; and
(b) recover the Vehicle by lawful means.
2.6 A ‘No Show’ fee may apply if You fail to notify Us of Your intended cancellation prior to
the date and time of the commencement of Your reservation.
3. Costs, charges & payment
3.1 At the Start of Rental You must pay Us the Rental Charges shown in the Rental
Agreement unless You have Our prior written agreement that payment is to be billed to
a corporate account or by fully paid voucher. Payment by Debit Card is not acceptable
on all Vehicles.
3.2 When collecting and returning the Vehicle the primary cardholder must be present.
3.3 At the end of the Rental Period You must pay Us:
(a) the Rental Charges;
(b) all reasonable costs to return the Vehicle to the same condition it was in at the
Start of Rental including but not limited to extra cleaning; and
(c) any amounts payable under clauses 3.9, 3.10, 4.9, and 4.10.
3.4 If You extend the Rental Period from that shown in the Rental Agreement Your
entitlement to free rental kilometres may change and You will be charged for extra
kilometres if You exceed the free kilometres applicable to Your Rental Period and Vehicle
3.5 If there is Damage or Third Party Loss or the Vehicle has been stolen You must pay Us:
(a) the DLF; and
(b) the SVALF where Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD
have been purchased and a Single Vehicle Accident has occurred,
unless Your Rental Contract is for Customer Own Insurance.
3.6 If the DLF and SVALF are payable under clause 3.5 and there is no Third Party Loss:
(a) upon return of the Vehicle to the Rental Station We may make an estimate of
Damage and charge Your Europcar Account the estimated amount up to but not
exceeding the DLF and SVALF shown in Your Rental Agreement; and
(b) once Damage has been assessed We will;
(i) debit Your Europcar Account with the difference up to a total amount not
exceeding the DLF and SVALF shown in Your Rental Agreement; or
(ii) credit Your Europcar Account with the difference;
and forward to You a tax invoice for the assessed amount.
3.7 If You have not paid the DLF and SVALF as required by clauses 3.5 and 3.6 You are in
breach of the Rental Contract. You then have no cover and are liable for each of the
items and amounts payable under clause 4.10.
3.8 The Vehicle is supplied with a full tank of fuel. If You do not take the “prepaid fuel”
option and return the Vehicle without a full tank of fuel a refuelling charge will apply. You
must also pay for any fuel used for the delivery and collection service.
3.9 You are liable for and must pay all infringement fees and any court fees or costs
imposed for an infringement offence:
(a) where approved vehicle surveillance equipment has detected:
(i) a speeding offence;
(ii) an offence in respect of a failure to comply with the directions given by a
traffc signal; or
(iii) a toll offence;
(b) arising from parking the Vehicle on any portion of a road in breach of any bylaw of
a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004,
whether You were driving the Vehicle or not.
3.10 If We receive an infringement notice for an infringement offence from an enforcement or
regulatory authority We will send You a copy of that notice or of any reminder notice as
soon as practicable. You have the right to:
(a) challenge, complain about, query or object to the alleged offence to the issuing
enforcement authority; and
(b) seek a Court hearing within 56 days from the date of the issue of the infringement
notice or 28 days from the issue of the reminder notice.
3.11 If We receive a reminder notice for an infringement offence We may debit Your Europcar
Account for the amount of the infringement fee and We may charge an administration fee
if We do.
3.12 We may also supply Your details to any regulatory or enforcement authority upon its
request and an administration fee applies if We do or if We have notifed You of the
receipt of an infringement notice from any such authority. If We have paid any amount
for which You are liable under clause 3.8 You will also be charged that amount together
with an administration fee.
3.13 All amounts payable under the Rental Contract are subject to subsequent verifcation
and adjustment and details of any adjustments will be provided to You as soon as
practicable. If a refund is due to You it will be credited to Your Europcar Account. If any
amount is due to Us You authorise Us to charge Your Europcar Account with that amount,
including the DLF, the SVALF and any amounts payable under clauses 3.9, 4.9 or 4.10.
These charges may be made at any time during or after the end of the Rental Period.
3.14 If You hired the Vehicle from a premium location a PLS will apply.
3.15 If currency conversion is required for payment of amounts due to Us under the Rental
Contract, We will apply the commercial exchange rate valid at the time We credit or
debit Your Europcar Account.
3.16 If You fail to pay Us any amount due under the Rental Contract You must also:
(a) pay Us interest on that overdue amount calculated at the rate of 10% per annum
and starting 7 days after the date that overdue amount became payable to Us and
ending on the date of payment of all amounts due;
(b) pay the reasonable costs and charges We incur in recovering or attempting
to recover that overdue amount, including mercantile or debt collection fees,
commission and any legal costs.
4. Covers and waivers
4.1 The DLF shown in the Rental Agreement must be paid if there is Damage, theft of the
Vehicle or Third Party Loss unless You have made Your own insurance arrangements or
Your Rental Contract is for Customer Own Insurance.
4.2 You may make Your own insurance arrangements but if We are not satisfed that Your
insurance cover is comparable to the cover We offer We may refuse to hire the Vehicle
to You. If You make Your own insurance arrangements You accept that You are liable for
and must pay in full for:
(b) loss of the Vehicle as a result of theft; and
(c) Third Party Loss.
4.3 The SVALF shown in the Rental Agreement must be paid in addition to the DLF if You
have purchased Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD and there
is Damage or Third Party Loss caused by a Single Vehicle Accident.
4.4 Cover Products may be purchased to reduce Your DLF liability for Damage, theft of the
Vehicle or Third Party Loss but You must pay the reduced DLF shown in the Rental Agreement.
4.5 The DLF and SVALF shown in the Rental Agreement are payable for each separate event
and whether You are at fault or not.
4.6 If You have purchased one of Our Cover Products and there is Damage or Third Party
Loss or the Vehicle has been stolen Your DLF liability is:
(a) nil if You have purchased Go Zen or Super Peace of Mind (SPOM), Our premium
Cover Products; or
(b) reduced if You have purchased Collision Damage Waiver (CDW) or Super Collision
Damage Waiver (SCDW).
4.7 There is no cover for Damage to the Vehicle’s windscreen, headlights, wheels or tyres
unless You have purchased Go Zen or SPOM.
4.8 There is no cover for personal property owned by You or any passenger even if Cover
Products have been purchased.
4.9 You must always pay and there is no cover for:
(a) the DLF shown in the Rental Agreement if there is Damage, theft of the Vehicle or
Third Party Loss;
(b) the SVALF if You have purchased Unsealed Road Cover - 4WD or Unsealed Road
Cover - ALWD and there is Damage or Third Party Loss caused by a Single Vehicle
(c) Damage or Third Party Loss that occurs whilst a Commercial Vehicle is being
driven in reverse;
(d) Damage that is caused to a Vehicle with a convertible roof by overflling the
luggage compartment above the recommended level, and then activating the
convertible roof mechanism;
(e) Overhead Damage;
(f) Damage or Third Party Loss caused deliberately or recklessly by You, any
unauthorised driver or any passenger of the Vehicle;
(g) Underbody Damage and any Damage linked to that Underbody Damage caused
by contact between the underside of the Vehicle and any part of the road way or
any object or obstruction including but not limited to kerbs, gutters, speed or road
humps, barriers or wheel stops;
(h) Damage caused by total or partial inundation or immersion of the Vehicle in water
or exposure of the Vehicle to salt water, including that which occurs whilst the
Vehicle is being transported;
(i) Damage or Third Party Loss caused or contributed to by You or any driver where
You or the driver leaves the scene of the Accident prior to the attendance of the
police or reporting the Accident to the police;
(j) the full cost of replacing or repairing any accessories supplied by Us including, but
not limited to child restraints and GPS units, lost keys, keyless start and remote
(k) Damage caused by use of the incorrect fuel type;
(l) Damage or Third Party Loss if the Vehicle is taken into any area prohibited by the
(m) property that is stolen from the Vehicle, lost or damaged during the Rental Period
or left in the Vehicle after the Vehicle is returned to the Rental Station;
(n) loss or damage to Your property, the property of a member of Your immediate
family or of an entity related to You, that arises from the use of the Vehicle; or
(o) Damage, theft of the Vehicle, or Third Party Loss if Your Rental Contract is for
Customer Own Insurance or You have made Your own insurance arrangements.
4.10 If You breach the Rental Contract there is no cover and You are liable for:
(b) loss of the Vehicle as a result of theft;
(c) Third Party Loss;
(c) storage, repossession and recovery fees;
(d) fees for release of the Vehicle from compounds
(e) roadside assistance; and
(f) administrative and legal costs of recovery,
even if Cover Products have been purchased.
5. Customer own insurance
5.1 If You have a Corporate Services Agreement with Us that provides for Customer
Own Insurance and if Your Rental Agreement records that Your Rental Contract is for
Customer Own Insurance:
(a) Damage and Third Party Loss arising from the use of the Vehicle or theft of the
Vehicle are Your responsibility and must be paid in full by You; and
(b) You fully indemnify Us for:
(i) Damage and Third Party Loss arising from the use of the Vehicle and any
loss We may have arising from the theft of the Vehicle; and
(ii) any demand, claim, including a claim for legal costs, action or proceeding
made, commenced or issued by or against You arising therefrom.
6. Your responsibilities
6.1 In this section, We set out the responsibilities You have to Us when You hire one of Our
vehicles. You should be aware that a failure to fulfll any of these responsibilities is a
breach of the Rental Contract with the consequences that are set out in clause 4.10.
6.2 The Vehicle must only be driven by You.
6.3 You must:
(a) be no less than 21 years of age and additional charges will apply for specifc
vehicles and drivers under the age of 25;
(b) hold a full, current, unrestricted driving licence for the Rental Period valid and
appropriate for the Vehicle and which is written in English or an international
licence translated into English;
(c) allow Us to inspect Your licence at any time during the Rental Period; and
(d) fully inspect the Vehicle at the Start of Rental to ensure that the condition of the
Vehicle and any pre-existing damage is accurately noted and shown in the Rental
Agreement. If there is any discrepancy, You must notify Us prior to leaving the
6.4 During the Rental Period You must:
(a) take all reasonable care of the Vehicle:
(i) to prevent Damage;
(ii) to ensure that the Vehicle is not overloaded by the number of persons or by
the weight of goods carried;
(iii) by using any security device ftted to or supplied with the Vehicle; and
(iv) by protecting the Vehicle against inclement weather;
(b) keep the Vehicle locked and the keys and any keyless start or remote control
device under Your personal control at all times. You must be able to produce those
keys and device in the event of a theft of the Vehicle;
(c) maintain all of the Vehicle’s engine and brake oils, engine coolant levels and tyre
(d) use the correct fuel type;
(e) comply with all mandatory seat belt laws and fnes may be imposed by the police
on any driver or passenger who does not have a seat belt properly adjusted and
(f) comply with all child restraint laws and ensure that the restraint has been ftted
correctly according to the age of the child and that the restraint is properly
adjusted and fastened;
(g) return the Vehicle and any accessories supplied by Us including, but not limited to,
child restraints and GPS units in the same condition as at the Start of Rental;
(h) adhere to any mileage instructions displayed in the Vehicle or set by the Rental
(i) immediately upon request provide Us and any regulatory or enforcement authority
Your full, accurate and up-to-date information relating to the use of the Vehicle
during the Rental Period;
(j) ensure that a copy of the Rental Contract is kept in the Vehicle throughout the
Rental Period; and
(k) produce a copy of the Rental Contract without delay for inspection on demand by
an enforcement offcer.
6.5 You must never:
(a) use the Vehicle when it is damaged or unsafe;
(b) drive or operate the Vehicle:
(i) whilst under the infuence of alcohol or drugs or both to such an extent that
You are incapable of having proper control of the Vehicle; or
(ii) whilst You have a blood alcohol content or level of drugs present in Your
blood that exceeds the limit permitted by law.
(c) allow the Vehicle to be driven or operated in circumstances that constitute an
offence against sections 56, 57AA, 57A, 58, 59 or 60 of the Land Transport Act
(d) fail or refuse to undergo any breath or blood test or drug impairment assessment;
(e) drive the Vehicle whilst Your driving licence is subject to any restriction or
(i) any willful, deliberate or criminal act, including an act of driver abuse; or
(ii) an act of connivance with any person acting for You or on Your behalf, that
(g) drive the Vehicle dangerously or recklessly;
(h) use a mobile phone or a GPS unit whilst the Vehicle is in motion or stationary but
not parked unless the body of the phone or GPS unit is affxed to the Vehicle and
the phone or GPS unit is not being held or touched at any time whilst being used;
(i) leave the keys to the Vehicle, any keyless start or remote control device in it or
with it whilst it is unattended or unoccupied by You or any passenger;
(j) leave the Vehicle unattended following an Accident and before the arrival of a tow
or salvage operator;
(k) modify the Vehicle in any way and no roof racks or towbars are permitted unless
ftted by Us;
(l) use or allow the Vehicle to be used for the transport of passengers for hire, fare
or reward unless You have Our prior written authority for use of the Vehicle in a
passenger service licensed under Part 4A of the Land Transport Act 1998;
(m) use the Vehicle for off-roading, reliability trials, a race, rally or contest, speed 14
testing, driving instruction, to propel or tow another vehicle, in violation of any
legislation, order or regulation affecting the use, loading or condition of the
Vehicle, or for any illegal purpose;
(n) use the Vehicle for transporting any animals, unless specifcally approved by Us.
Additional cleaning charges may apply and will be shown in the Rental Agreement;
(o) use the Vehicle to carry dangerous goods as defned by the Land Transport Rule:
Dangerous Goods 2005
(p) sell, rent, sublet, dispose of, or hire the Vehicle to any other person.
(q) register or claim to be entitled to register any interest in the Vehicle under the
Personal Property Securities Act 1999.
(r) allow the Vehicle to be operated outside Your authority or by any person who is not
an Authorised Driver;
(s) operate the Vehicle or allow it to be operated in breach of the Land Transport Act
1998, the Transport Act 1962, Land Transport (Road User) Rule 2004, or any other
Act, regulations, rules, or bylaws relating to road traffc; or
(t) operate the Vehicle or allow it to be operated for the transport of more than the
number of passengers or more than the gross vehicle mass specifed in the
certifcate of loading for the Vehicle.
6.6 You and any passengers must not smoke in the Vehicle. Additional cleaning charges will
apply if there is a breach of this condition.
6.7 Parts of New Zealand are not suitable for access by rental vehicles. To prevent damage
to the Vehicle and for Your own personal safety We strictly enforce conditions that
restrict Your use of the Vehicle.
6.8 Unless We have given Our prior written consent, You must never take the Vehicle:
(a) on any Unsealed Road unless Unsealed Road Cover - 4WD or Unsealed Road
Cover - ALWD has been purchased;
(b) within a Snow Area unless Snow Cover has been purchased.
6.9 Even if Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been
purchased You must never take the Vehicle:
(a) Off Road;
(b) between the North and South Islands in either direction or onto any island that is
off mainland New Zealand;
(c) through any river, stream, creek or tidal crossing;
(d) through food waters or on food prone roads or on any road where the state or
condition of the road make the use of the Vehicle unsafe;
(e) on any road where the police or any government or statutory authority has issued
a warning, caution or which has been closed;
(f) onto any road where We have notifed You that the use of the Vehicle is prohibited;
(g) on the following roads:
(i) Ball Hutt (Mt Cook);
(ii) Skippers (Queenstown); or
(iii) 90 Mile Beach (Northland);
(h) on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen
road (all parts east of Rapaura Gardens), the 309 road from Coromandel to
Kairnarama and the Blackjack Road from Kuatuna and Opito; or
(i) on the following highways on the South Island between the hours of 2200 and
0600 (local time) from 1 April until 31 October:
(i) State Highways 6 and 8 between Twizel and Queenstown;
(ii) the Milford Road between Te Anau and Milford Sound;
(iii) State Highway 6 between Franz Joseph and Wanaka; or
(iv) Arthur’s Pass.
7. Our responsibilities
7.1 When You make a reservation with Us We will provide a Vehicle that is of acceptable
quality and in good working order for the Rental Period.
7.2 If the Vehicle breaks down during the Rental Period because of Our negligence We
recover and repair the Vehicle will as soon as possible. If the Vehicle cannot be repaired,
We will use Our best endeavours to provide a replacement Vehicle of an equivalent size
and standard to the previous Vehicle for the remainder of the Rental Period.
7.3 If it is not possible to conduct an inspection of the Vehicle with You at the end of the
Rental Period We will use Our best endeavours to confrm the condition of the Vehicle
with You within 4 working hours of the Final Inspection.
7.4 We are only responsible for any direct loss that You suffer as a result of Our breach of
the Rental Contract. We are not responsible for missed fights, disrupted travel or holiday
plans, loss of enjoyment or opportunity, indirect or consequential loss.
8. Breakdown, accident & repair
8.1 Inherent mechanical faults in the Vehicle receive free
8.2 Fees and charges apply for all other faults or driver induced errors, including but not
(a) incorrect refuelling;
(b) a fat battery;
(c) lost keys, a keyless start or remote control device;
(d) keys locked in the Vehicle;
(e) tyre changing other than as a result of a tyre puncture; or
(f) racks and chains broken by incorrect ftting to the Vehicle by You.
8.3 We reserve the right not to replace the Vehicle if it is involved in a major Accident or
there has been major Damage or You have breached the Rental Contract.
(a) a warning light or fault message appears;
(b) You see or become aware of low engine or brake oils, engine coolant levels or tyre
(c) the Vehicle develops any fault during the Rental Period,
You must inform Us immediately via the contact details in the Vehicle and in the Rental
Agreement and not use the Vehicle unless We have authorised You to do so. If You fail to
notify Us and continue to use the Vehicle You will be responsible for any Damage.
8.5 You must not let anyone work on the Vehicle or arrange or undertake any repairs to the
Vehicle or towing or salvage of it unless We have given You Our prior authority. You must
keep and produce to Us the original tax invoices and receipts for any repairs, towing
or salvage and You will be reimbursed only if these expenses have been authorised
by Us. Any entitlement to reimbursement is subject to there being no breach of the
8.6 You must immediately report any Accident or theft of the Vehicle to Us in writing and
complete all documentation that We require and forward any third party correspondence
or court documents to Us within 7 days of receipt.
8.7 If You have an Accident in which:
(a) a person is injured;
(b) the other party failed to stop or exchange details;
(c) the Vehicle or any other vehicle is towed; or
(d) a driver appears to be under the infuence of intoxicating liquor or drugs;
a report must also be made to the police immediately.
8.8 If the Vehicle is stolen a report must be made to the police immediately the theft is
8.9 If You have an Accident You must also:
(a) make the Vehicle secure;
(b) get the names and addresses of all persons involved, including witnesses;
(c) supply Us with any information concerning the driver of the Vehicle and You must
allow Us direct access to the driver of the Vehicle and You must fully co-operate in
allowing Us to gain such access;
(d) not make or give any offer, promise of payment, settlement, waiver, release,
indemnity or admission of liability;
(e) permit and assist Us to bring, defend, enforce or settle any legal proceedings
against a third party, including attending at a lawyer’s offce and/or court; and
(f) allow Us to claim in Your name under any applicable substitute vehicle insurance,
and do everything that maybe required to assist Us in making such a claim.
9. End of rental contract
9.1 At the end of the Rental Period, in addition to Your obligations under clauses 3.3, 3.4 and
3.5, You must return the Vehicle to Us:
(a) to the Rental Station;
(b) in the same condition it was in at the Start of Rental; and
(c) at the date and time set in the Rental Agreement.
9.2 We allow a grace period of 30 minutes for the return of the Vehicle but if it is returned
to Us more than 30 minutes after the time set for its return in the Rental Agreement You
will be charged one full day’s extra rental. Standard daily rates will apply if the Vehicle
is returned to Us more than 24 hours after the time set for its return in the Rental
Agreement unless the Rental Contract has been extended by Us. You will also be liable
for any repossession charges, Damage or any costs We incur.
9.3 If You return the Vehicle to a rental station other than that shown in the Rental
Agreement, or when the Rental Station is closed, or any place other than a Europcar
(a) a one way fee may apply;
(b) You will be deemed to have returned the Vehicle only after the Final Inspection of it
has been conducted by Us; and
(c) the Rental Charges will continue and You will be responsible for Damage and Third
Party Loss until that Final Inspection.
9.4 If a bond that has been prepaid to Us It is fully refundable to You provided that at the
end of the Rental Period:
(a) all amounts due to Us under the Rental Contract have been paid;
(b) the Vehicle has been returned to the Rental Station at the date and time set in the
(c) there is no Damage or Third Party Loss;
(d) the interior and exterior are clean;
(e) the Vehicle has a full tank of fuel; and
(f) the Rental Contract has not been breached.
We reserve the right to retain all or part of a bond if there is a breach of any of these
9.5 If We terminate the Rental Contract it will not affect Our right to receive any money We
are owed under the Rental Contract. We can also claim reasonable costs from You if You
do not meet any of the requirements of the Rental Contract.
10. Breach of rental contract
10.1 We may terminate the Rental Contract and take immediate possession of the Vehicle if:
(a) You breach the Rental Contract; or
(b) a reckless breach of road or traffc legislation has taken place.
10.2 If the Rental Contract is terminated by Us You must pay for:
(b) loss of the Vehicle as a result of theft;
(c) Third Party loss;
(d) storage, repossession and recovery fees;
(e) fees for the release of the Vehicle from compounds
(f) roadside assistance;
(g) administrative and legal costs of recovery; and
(h) all reasonable costs and charges under the Rental Contract.
10.3 If We have terminated the Rental Contract You give Us permission to access and enter
Your premises to repossess the Vehicle without using unreasonable force or causing
11. Applicable law
11.1 The laws of New Zealand govern the Rental Contract.
11.2 The Insurance Law Reform Act 1977 applies to the Rental Contract which means that
any exclusion clause in these Terms and Conditions will not apply if You prove on the
balance of probabilities that Damage was not caused or contributed by the matters
referred to in that clause.
12. Dispute resolution
12.1 If You believe there has been an error in Your account or if You have any complaint,
Our staff at the Rental Station will help You in every way they can to rectify the error
or resolve the complaint. If they are unable to assist You or if Your concerns are not
resolved to Your satisfaction You may refer the matter to Our internal dispute resolution
12.2 Upon receipt of Your referral to IDR Our IDR offcer will acknowledge receipt of Your
referral and will investigate the matter and try to reach a satisfactory outcome.
12.3 We will advise You of the fnal outcome of Your IDR referral within 45 days of receipt of
that referral and We will use Our best endeavours to do so within 21 days thereof.
12.4 Referrals to Our IDR process can be to any of the following:
Post: Customer Relations Manager,
Europcar New Zealand,
PO Box 1139, Tullamarine, Vic 3043 Australia
Phone: 0800 866 327
Fax: +61 3 9335 7600
13.1 We collect and use Your personal information to provide You with the best level of
13.2 We respect Your privacy so We take all reasonable steps to make sure that Your
personal information is accurate and up to date and that it is protected from misuse,
unauthorised access or wrongful disclosure.
13.3 Your personal information may be disclosed to related and non-related third parties
with whom We have arrangements to protect Your privacy, such as one of Our program
13.4 Your personal information may also be entered into Our centralised database which is
managed by Europcar International and may be accessed by personnel, franchisees and
licensees within that group, all of which are governed by group rules that protect Your
is comprehensively set out.
14.1 If You are the holder of a corporate account with Us or if Your Corporate Services
Agreement with Us provides for Customer Own Insurance, these Terms and Conditions
must be read in conjunction with Your signed Agreement.
14.2 If You are a Privilege Loyalty Program member these Terms and Conditions must be
read in conjunction with the Privilege Program Specifc Terms.
14.3 In the event of any inconsistencies or ambiguity between the terms of Your corporate
account, Your Corporate Services Agreement, Your Customer Own Insurance agreement
or Your Privilege Loyalty Program, these Terms and Conditions will prevail.
All deposits taken at time of booking are non-refundable.
Airport Surcharge :
Details are available from Europcar Reservation Office.
Minimum driver age is 21 or 25 years, according to the car group.
When renting a vehicle, a driver qualified as a "young driver" (drivers under 25 years old) pays a specific charge (from NZD12 per day) (the "Young Driver Surcharge").
Additional Driver :
With the consent of the renter, the vehicle may be driven by other persons. Conditions and possible charge available from Europcar
Driving licence :
Held for at least one year.
Cash Rental deposit :
No Cash Rental Deposit.
Credit Cards Accepted :
American Express, Diners Club, Master Card, Visa. Please note credit card fees apply.
Deductible Collision Damage, C.D.W., Theft Waiver and W.W.I. : Charges may vary by station and by car group. Details are available from Europcar Reservation Office.
Delivery / Collection
Details are available from Europcar Reservation Office.
One-Way Rentals :
A) Domestic : Available between Europcar stations. B) International : Not available.
Other Services :
Child Seat Baby, Child Seat Toddler, Child Seat Booster on request.
Limited mileage: 100 km per day included & additional Km charged at NZD 0.28
Restriction Of Use :
Certain driving restrictions may apply for driving into certain areas. Details are available from Europcar Reservation Office.
Chauffeur Driven Service :
Europcar does not allow vehicles to be collected onone island and left at another. The travel partnercan make a single reservation and will be invoiced accordingly, provided the driver is travelling by ferry to thenext island.
The driver will be asked to return their vehicle atthe ferry point being either Wellington or Picton and a secondary vehicle will be provided at the other end for the customer to continue their journey. Europcar will ask the travel partner to provide a cross over date at the time of making the reservation.
1. Definition of an Inter-Island rental
An Inter-Island rental is limited to the following scenarios:
• Driver leaves the existing vehicle at a Europcar station at one island;
• Driver travels across by ferry onto the next islandwithout any vehicle; and
• Driver picks up new vehicle at a Europcar station upon arrival to the second island.
• Inter-island travel occurs in the same day
• Locations are limited to either the Picton Ferry orWellington Ferry
• No Europcar vehicles are permitted to be taken ontothe ferry at any time within New Zealand.
• A maximum of one ferry crossing is permitted per reservation.
2. How to make an Inter-Island booking with Europcar
Simply make one continuous booking with Europcar via our Reservations team (open 24/7) or your regular booking channel. Please ensure the driver is aware that they need to return the vehicle to one of the ferry points and a second vehicle will be arranged at the other end by the Europcar location.
3. What we require
At the time of booking, please advise the ferry cross-over date and time, if this information is available. This will assist Europcar in arranging the same vehicle type on the opposite island and manage the Wellington and Picton fleet more effectively, especially during peak season.
This procedure applies to the following locations:
Auckland City, Auckland Airport (domestic and international), Hamilton, Cambridge, Tauranga (City and Airport), Rotorua Airport, New Plymouth Airport, Palmerston Airport, Napier Airport, Wellington (Airport and Ferry terminal)
TO / FROM
Picton Ferry Terminal, Blenheim Airport, Greymouth Railway Station, Christchurch Airport, Queenstown Airport, Dunedin, Invercargill Airport
4. What else you need to know…
• When a reservation is made by you for a Europcar inter-Island booking, the booking is separated into two reservations – one booking for the first island rental and one for the second island rental.
• Europcar will then create a second bookinginternallywhich will not be visible to you, to allow us to organise our fleet to meet this second rental.
• The customer will be asked to sign a second rental agreement at the second island, however the travel partner will only be invoiced with one reference number.
• The travel partner will be invoiced once for the total rental based on the relevant rate (duration discounts will be automatically be applied) for the total cumulative days.
• If a cross-over date is not known, reservations will estimate the cross-over date.
• Only one security deposit will be required – Europcar will not ask the driver for another security deposit for the second leg.
• The driver will have two Rental Agreements – one for each island. Should any further charges apply i.e. damage charges, then the customer will be charged as per normal process.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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