|COUNTRY:||Portugal (Mainland and Madeira Island and São Miguel-Ponta Delgada)||Currency: EUR|
|All amounts stipulated below are excluding Tax, Current Tax Rate: Mainland 23%, Madeira 22% and Azores 18%, subject to change without prior notice|
|All amounts stipulated below are subject to change without prior notice|
|Please check ratesheet for Product Inclusions (all amounts charged to Driver unless included in Rate)|
|Pick-ups at the airport||
1-3 Days 4,9 €
4-6 days 9,76€
7 plus days 25€
|per rental||Charged to Driver (unless BA it is setup otherwise). Please confirm inclusions/exclusions on rates sheets. To be applied to all rentals that start or finish at the airport stations.|
|Shuttle Service Option||Included||per rental||
Customers arriving at Airports for pick-ups on off airport shuttle service station (OPOC04, LISN01, FAOT02) will be met on Metting Point spots.
The value is per rental and includes the transfer in both directions.
|LAF / Road tax||1.50 €||per day||Charged to Driver. Please confirm inclusions/exclusions on rates sheets|
|No show fee||50 €||per rental||Charged to the TO/TA account. Penalty for driver no-show, if the reservation is not canceled with a minimum of 24h notice.|
|Minimum Age||19 years old||All Car Groups except : PDMD; PWMD; LDAD;LWAD; PDAD; PWAD; HTMD; UTAD; PNGD; PTAD; PTFD; LTAD; LTGD; WTAD; WTFD; PDFD; LDED; LDFD; LDFD; LDGD; LWED;LWFD; WDAD;WDFD; XCAD;XCGD; XWAD;XWGD; XDAD; XLFD; XDGD; XDFD; GFFD; FFGD; LFAD; UFFD; WFAD; LFFD; RFMD; RFAD; FFAD; PVMD; PVAD|
|25 years old||All car groups|
|Age||Charge per Day||Charge per Rental||Remarks|
|Young Driver Charge||19 to 22 years old||5 €||At max. 50€|
|Senior Driver Charge||N/A||N/A||N/A|
|Minimum 1 year of driving license except : All Car Groups except : PDMD; PWMD; LDAD;LWAD; PDAD; PWAD; HTMD; UTAD; PNGD; PTAD; PTFD; LTAD; LTGD; WTAD; WTFD; PDFD; LDED; LDFD; LDFD; LDGD; LWED;LWFD; WDAD;WDFD; XCAD;XCGD; XWAD;XWGD; XDAD; XLFD; XDGD; XDFD; GFFD; FFGD; LFAD; UFFD; WFAD; LFFD; RFMD; RFAD; FFAD; PVMD; PVAD which needs 2 years driving license.|
|Must present a valid license at the time of the rental.|
|Additional Driver Charge||Amount||Charge Unit||Remarks|
|AD Aditional Driver||5.5 €||per day||Charged to driver. At max. of 55€ per rental|
|Domestic||Please check attached chart||Charged to driver. Domestic one ways only available in Portugal Mainland.|
|International||Please check attached chart||Charged to driver. International one ways only available for certain countries.|
|Cross Border Policy|
|Cross Border||Please check at the time of the reservation|
|Delivery & Collection|
|Delivery & Collection||Charge||Remarks|
|Delivery and Collection - during office hours||Inside city limits where exists an EC station - 10€; Up to 30Km - 20€; Above 30Km - 20€ + 0,80€ per Km||Per delivery and per collection; Charged to driver; On request basis only and subjected on previous confirmation|
|Hotel - during office hours||Inside city limits where exists an EC station - 10€; Up to 30Km - 20€; Above 30Km - 20€ + 0,80€ per Km||Per delivery and per collection; Charged to driver; On request basis only and subjected on previous confirmation|
|Out of Hours Policy|
|Out of Hours||Charge||Remarks|
|Airport||25 €||Charged to driver; On request basis only and subjected on previous confirmation; After hours surcharge it's applicable to|
|all bookings (pick-ups) made for the 1st of January and 25th of December|
|Equipment||Charge per Day||Charge per Rental||Freesale/Request Status||Remarks, ie Replacement Amount|
|Infant Seat CSI (0-12 months)||8.50 €||At max. 85€||Request||Penalty of 90€ if not returned with the car|
|Baby Seat CSB (1-3 years)||8.50 €||At max. 85€||Request||Penalty of 90€ if not returned with the car|
|Toddler Seat CST (4-7 years)||8.50 €||At max. 85€||Request||Penalty of 90€ if not returned with the car|
|Booster Seat BST (8-12 years)||5.50 €||At max. 55€||Request||Penalty of 60€ if not returned with the car|
|Luggage Rack||6.00 €||At max. 60€||Request||Penalty of 70€ if not returned with the car|
|Navigation System||8.00 €||At max. 112€||Request||For one-ways betteween station areas a surcharge of 15€ will be applicable.|
|Push Chair Baby||N/A||N/A||N/A||N/A|
|Security||N/A||N/A||Included||Penalty of 12€ if not returned with the car|
|Portable WIFI||6.50 €||At. Max. 75€||Request||Penalty of 81,30€ if not returned with the car|
|IP2 - IPAD||9.50 €||At max. 95€||Request||Penalty of 487€ if not returned with the car|
|Toll Management Device||1.50 €||At max 15€||Request||Penalty of 28,45€ if not returned with the car|
|Other Charges and Information|
|Refuelling charge and policy||The vehicles are handed to the customer with a full thank, the customer should return the car also with a full tank of petrol. If not the customer will be charge for the missing petrol plus a surcharge of 15 € will be applied|
|Deposit Policy||Europcar reserves the right to only accept credit cards as payment of rental / extras whose responsibility lies with drivers.|
|When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be authorised on your credit card but not debited from your account. The|
|deposit is intended to cover additional rental costs. The amount is calculated as follows: Rental price + 20 % + 300euros|
|Credit cards accepted||ALL MAJOR CREDIT CARDS|
|Grace Period||Europcar offers you 29 minutes grace period after 24 hours are up (whole day rental).|
|Late Return Penalty||N/A|
|Chauffeur Drive||Not available on net rates|
|Advance Booking||Reservations on net rates must be made at least with a minimum of 3 days in advance ( 72 hours ), except July and August|
|which a rule of 7 days can be applied (168 hours). Europcar reserves the right to apply these rules without notice|
|Country Restrictions||Driving forbidden on unpaved roads.|
|Condition of Vehicle||All damages will be charged up to maximum of excess charge|
|Roadside Assistance||Please also include your Emergency/Breakdown phone numbers|
|Damage Admin Fee||Administration fee for handling damages up to 30€|
|Toll Management Device||This service enables the customer to automatically pay all toll roads fees resulting through any electronic toll barrier in road infrastructures or national highways in Portugal, including ex-SCUT.|
|It’s the most convenient solution for electronic toll pay. Facilitates full compliance with the Portuguese law and avoids wasting time or payment of administrative fees made at authorized|
|authorities: Post offices (CTT) or Payshops.|
|Tolls/Fines Admin Fee||Administration fees for handling fines or tolls, up to the amount up to 30€ per file. Please note that these administration fees are payable in addition|
|to any fines or toll payments to which the file is related to and the Customer is fully liable and responsibile for full payment.|
|Insurances & Waivers|
|Type||Charge per Day||Remarks and Excess Amounts|
|PAI||Check attached chart||You may also subscribe a Personal Accident Insurance which provides cover for the driver personal bodily injury or death in case of|
|accident, as well as medical expenses, up to a limited amount.insurance policies of ACE Europe nºs PTBMN101417|
|Medical assistance and reembursement of hospital expenses of the driver up to maximum amount of 2.500 €|
|Indemnization due to death caused by car accident up to maximum amount of 50.000 €|
|Indemnization due to permanent invalidity, absolute or parcial, caused by car accident up to maximum amount of 50.000 €|
|SPAI||Check attached chart||Provides PAI protection, with higher limits, as well as damage or loss of Your personal effects. The conditions and limits of PAI and|
|SPAI are better described in the insurance policies of ACE Europe nºs PTBMN101416, respectively, which can be found at any Europcar|
|station or www.europcar.pt.|
|Medical assistance and reembursement of hospital expenses of the driver up to maximum amount of 10.000 €|
|Indemnization due to death caused by car accident up to maximum amount of 200.000 €|
|Indemnization due to permanent invalidity, absolute or parcial, caused by car accident, up to maximum amount of 200.000 €|
|Theft, damages or destruction of personal itens, up to the maximum amount of 5.000 €|
|BASIC - "LDW"||Included||This limits its liability for damage to the Europcar vehicle, parts and accessories, in case of accident, theft, attempted theft or vandalism,|
|provided the vehicle is operated in accordance with the terms and conditions of the rental. The BASIC cover "LDW" may be included|
|in some contracts or preferential rates. If BASIC cover "LDW" is declined the renter will be responsible for the amount of the deduction,|
|ranging from EUR 12,500.00 to EUR 110,000.00 depending on the vehicle rented. Regardless of the BASIC "LDW" is accepted or included,|
|all rentals are subject to an excess amount, ranging from EUR 950.00 to EUR 6,000.00, depending on the vehicle (SIPP) for which the|
|renter is responsible, when an accident occurs or if a responsible third part can not be identified. The minimum excess may be reduced or|
|cancelled by purchasing the cover, BASIC, MIDIUM and PRIMUM provided the vehicle is operated in accordance with the terms and|
|conditions of the rental, please see the covers map for the information of the values by SIPP code.|
|Medium Protection Package||Check attached chart||By subscribing this service You may reduce the minimum non waivable excess amount up to which Your liability for Damages and Theft|
|is limited to. You also benefit from the PAI protection.|
|Premium Protection Package||Check attached chart||If You are over the age of 26, You may subscribe this service and exclude the payment of any damages or excess amount. You will|
|also benefit from the SPAI protection.|
|GLASS & TYRES PROTECTION - WWI||Please check chart attached||If you purchased this product and in the case of the damage occur under normal driving conditions, you will not be responsible for the|
|damages caused to: • front glass; or • Any side or rear window; or • lenses (reflection of light) and headlights; or •|
|rear-view mirrors which are part of the vehicle. In addition, in the case of the damage occur under normal driving conditions damage to the|
|tyres of the vehicle will also be covered.|
|Roadside Assistance Cover (RSA)||Please check chart attached||Protects against having to pay recovery charges for breakdowns or accidents caused by the customer or as a result of using the wrong fuel, breakage or loss of the rental vehicles´s keys, as well as punctures and/ or damage to tyres, which would normally be chargeable.|
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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