Acceptable Charge Cards
The charge card must be in the renter’s name. Check or Cash cards are not accepted as credit identification at the beginning of the rental. They can be used however at the end of the rental for payment of rental charges. Prepaid credit cards are not accepted at any time. Debit cards with Visa Logos may be accepted on short term- standard car rentals. Debit cards may not be used for SUV, luxury or Van rentals. A minimum of $350 must be available on a major credit card for a standard car rental. See customer service agent for limits required on specialty vehicles. A minimum of $500.00 must be available on a debit card, proof of residency, utility bill, and current driver's license must accompany it. No debit cards for luxury or specialty vehicles. Acceptable credit cards: American Express, MasterCard, Diners Club, Visa, Discover Card. Please feel free to contact your MCAR Representative in advance to get an estimate of your credit card authorization.
No brand guarantees
MCAR Rental does not guarantee specific brands or colors of vehicles at any time. If the vehicle that you reserved is not available, an alternate or upgraded vehicle may be assigned at management discretion.
One-way rentals are based on availability, must be returned in CA, and a one-way service fee applies. Check with firstname.lastname@example.org for drop off details. Cars that receive unlimited mileage are approved for unlimited mileage in the state of CA only.
If your vehicle is needed beyond the due date stated at the time of the opening of the contract, the customer MUST return to the original rental office and sign a new contract. The rate is subject to change. When a vehicle is reserved and rented, the confirmed rate is only good during that specific time period. Any extension or revision of the original reservation of any amount of time will result in a rate change. Rates are not pro-rated.
No Show Policy
Reservations are valid and honored for up to three hours after the requested pickup time. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW. We ask that you contact MCAR Rental if you need to change the pickup time of your requested vehicle to avoid any problems.
Collision Damage Waiver
In California, the renter is liable for all damage to the MCAR Rental vehicle regardless of fault. The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired).
Renters may purchase Collision Damage Waiver (CDW) which relieves them of all financial responsibility for loss or damage to the MCAR Rental vehicle as long as they comply with the terms of the rental agreement. In California, CDW does not relieve the renter for theft resulting from failure to use ordinary care. Cost of CDW will vary by car, group and rate. Please check with the rental agent or nearest MCAR Rental reservation center for details.
If you have rental car coverage through your personal insurance or charge card, CDW offers maximum protection while your personal insurance or charge card coverage may contain a deductible. If you have any questions, check with your insurance provider. Written proof of insurance is required at all of our locations.
Personal Accident Coverage
Personal Accident Coverage provides medical expense benefits to the renter and all passengers in the MCAR Rental vehicle.
The renter is covered 24 hours a day during the rental for the following: $1,500 medical coverage for injuries due to an accident, $250 for ambulance expenses.
Supplemental Liability Insurance
Supplemental Liability Insurance (SLI) may be purchased at the time of rental, and provides renter with supplemental insurance coverage from the California State Limits of $35,000 to $1 million.
Insurance and Optional Services
Public Liability and Property Damage: MCAR Rental meets the financial responsibility laws of the State of California. In California, no liability coverage is provided to the renter/driver unless Renter's Liability Protection is purchased or renter provides proof of insurance as required by state law. Proof of liability coverage is required by state law. Proof of coverage would be your insurance card, or policy page from your personal car insurance policy.
Renter's Liability Protection
Renters may purchase Renter's Liability Protection (RLP) at the time of rental. Liability coverage is required in the state of CA. You must either provide written proof of coverage or purchase. Liability coverage does not cover your rental car, it covers any damage that your vehicle would cause to any 3rd party property. Liability coverage provides third party liability protection for bodily injury ($15,000 per person, $30,000 per accident) and property damage ($5,000) to third parties, as mandated and at the limits required by California. If you purchase the SLI/RLP protection package, it will provide third party liability protection for bodily injury and property damage in excess of any existing insurance, from the states minimum limits to one million dollars. Renters in California who purchase RLP will receive California required liability coverage. Check with the rental agent or nearest MCAR Rental reservation center for cost and availability of RLP. Written proof of liability coverage is required at all of our offices if you will be declining our coverage.
WARNING TO RENTERS
WARNING TO RENTERS: Your personal automobile insurance carrier or insurance provided by your credit card company may provide some of the optional coverage€™s listed above. Please check with your insurance carrier and/or your credit card company before you purchase to avoid duplicative coverage. Please be advised that your optional coverage may be void if the damage or loss results from an authorized driver's (A) intentional, willful, wanton, or reckless conduct, (B) operation of the vehicle under the influence of drugs or alcohol, (C) towing or pushing anything, (D) operation of the vehicle on an unpaved road if the damage or loss is a direct result of the road or driving conditions, (E) used for commercial hire, (F) used in connection with conduct that could be properly charged as a felony, (G) involved in a speed test or contest or in driver training activity, (H) operated by a person other than an authorized driver, (I) operated outside of the United States, (J) renter provided fraudulent information to the rental company, (K) carry hazardous material, or (L) provided false information and the rental company would not have rented the vehicle if it had instead received true information.
All drivers must have a valid driver's license in their possession to rent a vehicle. No copies or faxed licenses will be accepted at any time. The original license must be presented and must be in the name of the driver. The renter’s driver’s license must be valid for the entire rental period.
An International Driving Permit (IDP) serves only as a translation of a valid driver’s license. An IDP must always be presented in conjunction with the official driver’s license of the issuing country.
MCAR Rental will not rent to a holder of a license that restricts them to daytime driving only or to business driving only.
A learner’s permit is not accepted. A valid temporary license is accepted with supporting ID. Expired licenses will not be accepted.
Second Means of Identification
You are required to also present a second means of identification with your signature. Any second means of I.D. with a signature is acceptable; such as a department store card, library card, etc. However, it should not be the same as the credit identification. (For example if you are using American Express for the rental, a different means of identification with a signature must be shown.) LOS ANGELES county residents, picking up a car at the LAX location are also required to bring with them at the time of car pick up, a utility bill from their currently home address with their name on it. Without this additional means of ID, the car will not be issued.
Pick up Policy
Domestic rental reservations will be held 3 hours from the booked rental time before the car is released. International reservations will be held for 4 hours from the booked rental time.
The LAX office is open Mon-Sun : 6am-11pm. If you do not arrive by your scheduled pick-up time, your reservation will be cancelled.
Rates and Currency
Rates are in U.S. dollars (USD). The rate of exchange at the end of the rental applies.
Taxes are additional.
Surcharges may apply. Please check at the time of rate information or reservation for the amounts of any applicable surcharges.
MCAR Rental also offers special negotiated rates for Corporate Association Government Meetings, conventions, weddings, Production Company Studios.
At the time of rental an additional driver must be at least 21 years of age, present a valid driver’s license, present a MCAR Rental honored charge card, complete an additional driver form. For certain vehicles, 25-year-old age restrictions might be in effect. An authorized driver for a disabled renter is exempt from the additional driver credit requirement.
There is no charge for additional drivers for rentals beginning at this location. However, all additional drivers must have their own credit card, in their name, present with them at the time of the rental.
There is no charge for one added driver if over the age of 25.
Child Safety Seats are available at this location with a minimum of 24-hour advance booking. The cost of the Child Safety Seat is $10.00 per day. Since availability at times is limited, please reserve child seats in advance.
Ski Racks are not available at this location. Snow Chains are not available at this location. MCAR Rental vehicles are equipped with all-weather tires
Our rates and you are charged
Our rates are on a 24-hour time clock, and you are given a 59 minute grace period to return your vehicle, before it turns into another day charge.
Contract violations include, but are not limited to: 1. Driving the vehicle outside of CA or NV 2. Driving while intoxicated 3. Towing of any sort 4. Failure to return the rental vehicle by due date 5. Operation of the vehicle by someone who is not listed as an authorized driver on the contract 6. Failure to pay all charges listed on the contract at time of return.
Drop off policy fees
If arrangements are made in advance, you may pick up your vehicle at one MCAR location and return to another MCAR location. The drop off fee begins at $35.00. Please contact a location manager for your exact fee.
GPS NAVIGATION SYSTEMS
Most of our vehicles are not equipped with a GPS navigation system. However, GPS systems may be rented at the counter when you rent your vehicle based on availability. For additional questions regarding GPS systems please contact the office directly.
Vehicles Leaving California
MCAR vehicles are permitted to enter California, Nevada, Arizona and Utah only. If your rental agreement states "unlimited" mileage, it is unlimited mileage within these states only. Vehicles are not permitted to enter Mexico at any time.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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