Cancellations and No Show
A non-refundable deposit is collected at the time of booking with the balance payable directly to the car rental company on arrival. In the event of cancellation the deposit remains non refundable.
Reservations are automatically cancelled after 2 hours of expected arrival time during off-season.
Reservations are automatically cancelled after 1 hour of expected arrival time during peak-season.
Baby seats are available upon request at the time of the rental for a charge of $7.00 per day.
The vehicle must be returned with the same amount of fuel that with which it was received.
There will be a $10 charge for every 1/8 of a tank of fuel returned less than the pickup amount.
Unlimited mileage is allowed for every rental.
Collision Damage Waiver is available for cars (Economy through Fullsize) for $12.00 per day and there is a $500 deductible.
Collision Damage Waiver is available for larger vehicles for $15.00 per day and there is a $1000 deductible.
Liability Insurance is required by the governing authority.
All vehicles must have must have a minimum third party insurance.
Personal Accident Insurance is offered at $5.00 per day or $30.00 per week.
Please check with the rental agents for local renter policy.
Drop charges may be incurred for dropping off at other car rental locations.
Credit Cards Accepted
Diners Club International
Your confirmation number is the number that you are given once your reservation has been confirmed. This number can be used to gain access to your reservation information, including your rates, or your rental information once you have picked up the vehicle.
E-Z Rent-A-Car does not accept pre-payment for confirmed reservations for non-prepaid transaction, and you are not committed to make the associated rental. Therefore, these type of reservations are not intended to provide you with any legal or contractual right to compel E-Z Rent-A-Car, or any related affiliate, to establish a rental contract and/or transaction. Likewise, these type of reservations do not compel you to establish a rental contract with E-Z Rent-A-Car, nor will you receive any penalty or charge if this transaction does not occur.
We hold the ability to change these posted policies and procedures at any time.
Underage renters (aged 21 years old to 24 years old) will be assessed an additional charge of $10.00 per day.
Only those taxes and fees which appear in the estimated total of the reservation and/or the rental agreement are applicable for a specific location. The base rate of the rental is guaranteed for the dates and times of the reservation, but taxes and fees may be changed by a governing authority prior to arrival at the rental counter. Any changes to the taxes and/or fees will be shown on the rental agreement at the opening of the rental agreement. Adding additional optional charges such as upgrades, GPS rentals, etc. at the rental counter may effect the amounts of the applicable taxes and fees.
This is the sales tax for the state, county and city fees.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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