The person named on the reservation booking must be the main driver, present at time of rental and payer of any rental charges.
Additional drivers are possible with a fee of EUR 9.50 (including tax) per day and per additional driver.
Additional drivers can be added to the rental agreement at any Hertz / Thrifty branch within the country where the vehicle was rented.
For further information please refer to “Age Restrictions and Exceptions” and “Driver’s licence” in Rental Qualifications & Requirements.
Hertz / Thrifty vehicles may be driven into Northern Ireland with no restrictions.
Hertz / Thrifty vehicles may be driven into the U.K. but not into other countries.
If driving into the U.K., you must purchase an AA 5-star cover at any AA office prior to the departure to the U.K. and inform the Hertz / Thrifty counter upon your arrival.
Please refer to "Congestion Charging" in the United Kingdom Rental Qualifications & Requirements if you intend to drive or to drop the vehicle off in Central London.
Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI, Super Cover), if accepted, shall be deemed, null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.
At the time of rental the driver must present a full valid national driver's licence, which has been held for at least 2 years.
UKCustomer's holding a photocard driver's Licence must remember that the photocard and paper counterpart make up the complete driver's licence and both must be produced when renting a vehicle.
For licences not in English & Non - European Union licences, an International Driving Permit (IDP) is highly recommended.
The IDP translates the national licence into various languages and is on its own, without the national licence, not acceptable.
Driver's licences issued by the People's Republic of China may be accepted provided you present an official Hertz / Thrifty Certification form. Hertz China will issue this form on Hertz / Thrifty notepaper and will incorporate the Hertz / Thrifty China Corporate seal. A scanned copy of the original licence will appear on the Certification form. The Certification form is valid until the expiry date of the Driver's Licence. BOTH the Certification and the original licence MUST be produced at the time of rental.
If you hold a Driver's Licence issued in Vietnam, you need to present the original licence together with an authorised translation issued by the Vietnamese Ministry of Transport. If both documents are presented at time of rental these licences are acceptable worldwide.
General requirements for out of office collection
Flight number / Ferry name and time of arrival mandatory if arriving at an airport / harbour;
Credit card details required;
A no-show charge in the amount of EUR 25.00 (including tax) in addition to the out of hours fee will apply if you fail to collect the vehicle.
Out of hours pick-up
Out of hours pick-up is available with 24 hours advance notice for all vehicle groups but cannot be booked via the Internet.
Please contact your Reservation Centre. An additional fee in the amount of EUR 36.02 (including tax) will apply.
Out of hours return
Out of hours return is available in most locations with 24 hours advance notice - For additional information, please contact the location - Specific conditions may apply.
We have calculated the estimated mileage that will be used throughout the rental period, including any mileage used for delivery and collection of the vehicle if applicable.
An excess mileage charge may apply in accordance with product restrictions or negotiated contract terms.
For product restrictions, please refer to Rate Inclusions or your negotiated contract.
The following forms of payment are accepted when booking on the websites: most major credit cards, some debit cards*, the Hertz / Thrifty Charge Card (HCC) and One Trip Travel Order (OTTO).
* If you made your booking with a debit card, you will need to present the debit card and one or more credit card (depending on the vehicle group) when picking-up the vehicle.
For all “Pre-Pay Online” bookings, the person in whose name the vehicle is booked MUST be the person whose credit card is used.
The person who prepays the booking MUST be the person to whom the vehicle is rented.
- Ryanair customers on a Ryanair Rate (RYW or RYAN),
- Travel agent bookings where IATA number is present,
- Third party bookings through an on-line retailer provided the booking is made in the name of a qualified renter (person who picks up the vehicle),
- Corporate account bookings made with a Corporate Lodge card and
- Prepaid bookings from source USA / Canada
The renter MUST produce the same credit card when picking up the vehicle that was used for the prepaid booking for identification and security reasons. If the card originally used has expired, been lost/stolen, you must produce the replacement card from the same card issuer. The card must be in your name and the issue/expiry dates should correspond to those of the original card.
At the time of rental an authorisation is obtained on your credit card.
For “Pay at Location” rentals this will include the full cost of the rental, the damage excess charge (if Super Cover is not accepted), any additional products you may purchase plus a tank of fuel. The cost of fuel will vary according to the make and model of the vehicle.
For “Pre-Pay Online” rentals this will include the damage excess charge (if Super Cover is not accepted), any additional products you may purchase plus a tank of fuel.
Please ensure you have sufficient funds available on your credit card to cover the authorization.
We will not be responsible for any bank charges that may be incurred.
Credit card & Debit Cards
Selected debit cards are accepted as a valid method of payment when you make a reservation. The renter should present the debit card used for the booking at the Hertz / Thrifty counter.
Acceptable debit cards are: Visa only if the cardholder's details on the card are embossed. No other debit card will be accepted.
Acceptable credit cards are: American Express, Canadian Pacific, Diners Club, Hertz / Thrifty Credit Card, Japanese Credit Bureau, Lufthansa Courtesy Card, Mastercard/Eurocard/Vector, Moevenpick, Visa/Mileage Plus First Card.
Please note - a Standard Credit Card fee of EUR 5.00 will be applicable on all charges paid at the counter. This fee can be waived on return of the vehicle by using an alternative form of payment.
Vouchers are accepted only if they cover the rental charges, otherwise they can only be used as a second form of payment. A credit card is required in conjunction with a Full Credit Vouchers including OTTO's.
In the event of traffic violations or toll charges being incurred during the rental, a charge will be processed to your credit card.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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