General Rental Information
The renter and the driver have to be in possession of a valid driving licence. Driving licences from non-EU countries (except Switzerland) are accepted if:
a) no visa has been entered in the passport.
b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driving licence from an EU country.
Driving license printed with non-Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc.) must be complemented by an International driving licence. For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.
Please show a valid ID card or passport and driving licence at time of pick up and bring your credit card!
Special rental information by booking of prepaid rates
A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of EUR 20.00. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.
A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online (www.flizzr.com).
In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.
Changing of the rental agreement
If the vehicle is returned prior to the expiry of the agreed rental term there shall be no refund and the rental charge already paid shall be withheld in full.
The possibility of prolonging the rental period is subject to availability of vehicles. A handling fee of EUR 20.00 applies.
In Spain, the following rules apply for the minimum age and possession of a driver's licence:
Minimum possession of driver's license
3) > Full Size**
*CTMR belongs to group 2
**LWAR, FVMR belong to group 2
A Young Driver Surcharge of EUR 14.99 per day, max. EUR 199.00 applies for drivers under 23 years.
Conditions of Payment
We accept all credit cards from internationally recognised credit card companies - such as American Express, Eurocard/Mastercard, Visa, Japanese Credit Bureau, Diners Club and Discover Card. We do not accept any prepaid cards or debit cards (e.g. Visa Electron).
Vehicles from the PDMR group and higher as well as Special Cars can only be hired with a credit card accepted by FLIZZR. All other vehicle groups as well as Convertibles from the MTMR, CTMR and ITMR groups and Offroaders from the SFMR and FFMR groups can also be hired with a German Maestro-/ Girocard. Maestro-/Girocards cannot be used to pay for long-term hiring.
The following credit cards are accepted: Eurocard/Mastercard, AmericanExpress Card, VISA Card, Japanese Credit Bureau, Diners Club and Discover Card.
Debit cards (e.g. VISA Electron) are not accepted.
The renter must be the owner of the indicated credit card. The authorised driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card.
By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees.
The rental charge (plus any other charges agreed, e.g. exemptions from liability, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.
A deposit of up to the excess amount is charged to the chosen means of payment as a security deposit. If the customer opts to take our full protection package, the beforementioned deposit can be reduced.
The deposit for high-value vehicles may differ. The exact deposit is determined on collection since the amount is dependent on the vehicle.
General Protection Conditions
Third Party Insurance (TI)
Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of EUR 85 Mill for personal injuries and material damages, and is limited to Europe only.
Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's licence at the time of the event giving rise to claim.
Loss Damage Waiver (LDW)
Loss Damage Waiver removes the driver's responsibility to a part of the vehicle in case of damage or theft.
If loss damage waiver (incl. theft protection) is not accepted, the customer will be held liable for the full value of the car.
The customer is only responsible for the following amounts:
Mini/ Economy: EUR 1,000.00
Compact: EUR 1,300.00
> Compact: EUR 1,500.00
Loss damage waiver (including Theft Protection) with minimum excess (BF)
If LDW is already included in the rates, the renter can choose loss damage waiver (including Theft Protection) with minimum excess to eliminate/reduce the Non-Waiverable Responsibility.
If loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts:
Mini/ Economy: EUR 0,00
Compact: EUR 0.00
> Compact: EUR 0.00
Tire and Glass Coverage (TG)
Tire and Glass Coverage provides cover against the consequences of damages on tires, windscreen, side windows, backwindow, mirror glass, wheel covers and rims.
If TG is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows and backwindow.
If TG is accepted, customer is only responsible for the following amounts: EUR 0.-
Personal Accident Protection (PAP)
By taking out personal accident protection, coverage can also be extended to cover the consequences of an accident.
By taking out PAI the limit of liability is:
EUR 50,000.00 for invalidity,
EUR 25,000.00 for decease,
EUR 1,000.00 for medical costs.
Roadside Protection (BC)
Our Roadside Protection is your extended breakdown protection during your rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you:
1) Key locked in vehicle: In the event of the key being locked inside the vehicle, FLIZZR shall assume the costs for the vehicle to be opened by the vehicle manufacturer or one of its partners, for the vehicle to be towed away and for a replacement vehicle.
2) Breaking caused by lack of fuel: In the event of a breakdown due to having run out of fuel, FLIZZR shall assume the costs for breakdown assistance and fuel required for the onward journey.
3) Assistance with starting necessitated by flat battery: In in the event of assistance with starting being needed, FLIZZR shall assume the costs for assistance by the vehicle manufacturer or one of its partners.
4) Loss of key: In the event of a lost key, FLIZZR shall assume the costs for providing a spare key, the transport/shipping of the spare key, for the vehicle to be towed away and for a replacement vehicle.
5) Vehicle stuck: In the event that it is not possible to move the vehicle (e.g. due to wintery road conditions) FLIZZR shall assume the costs for the vehicle to be towed away and for a replacement vehicle.
All services may only be ordered by a direct claim with FLIZZR 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by FLIZZR within the scope of the Roadside Protection, the renter is liable for such damage.
In case the requested national one-way rental is available, a fee applies.
International one-way rentals as well as one-way rentals from/to islands are not allowed.
Cross Border Rentals & Territorial Restrictions
The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.
Zone 1: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Ireland, Italy,
Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican
Zone 2: Croatia, Czech Republic*, Estonia, Hungary, Latvia, Lithuania, Poland*, Slovakia and Slovenia
Zone 3: All countries which are not in zone 1 or 2.
All Jeeps/ Offroader are allowed to enter only in zone 1 countries. The car brands Audi, BMW, Mercedes-Benz and Volkswagen are allowed to enter in zone 1 countries and including the vehicles of sizes L*** in *-marked countries of the zone 2.
Entry into any country in zone 3 is not permitted.
It is not allowed to ship the rental car by ferry in any case.
In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.
Fees & Extras
Out of hours
Each reservation/ rental contract created out of hours, will automatically be charged with an out of hours fee (OH) of EUR 59.99. In case the customer’s flight is delayed by maximum one hour over the usual opening hours of the station, a pickup will be made possible only if the flight information has been provided to FLIZZR; the out of hours service fee will automatically be charged.
In case the vehicle is returned more than 30 minutes after the agreed time the renter will be charged a service fee of EUR 15.00. If the delay leads to the start of a new 24 hour period, an additional rental day including all booked extras will be charged for each new period started.
Vehicle Keys Damage caused
Warning Triangle 15.00 EUR
Reflective Vest 12.00 EUR First Aid Kit 15.00 EUR
Full Navigation System 120.00 EUR
Navigation System Holder 15.00 EUR
Navigation System network 15.00 EUR cable and/or USB
Navigation System Bag 10.00 EUR
Vehicle Part Depending on the part
Baby, Child seat or Booster 50.00 EUR
FLIZZR Logo 100.00 EUR for each
Premium location fee
A premium location fee occurs for rentals at airport and train stations.
Baby Seat (0-13 kg/Group 0+)
Child Seat (0-10 kg,9-
Booster Seat (15-36 kg/Group
Reflective Vest and Warning Triangle: Usually all rental cars are equipped with reflective vest and warning triangles.
Accessories are bookable without obligation and subject to availability.
An Additional Driver Surcharge of EUR 9.99 per day, EUR 59.99 per week and max. EUR 69.99 per month or part thereof and per person applies.
All vehicles are supplied with a full tank of fuel and should be refilled prior to return to FLIZZR, otherwise our current refuelling charges will apply.
Alternatively, you may purchase a full tank of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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