All deposits taken at time of booking are non-refundable.
GENERAL CONDITIONS OF RENTING
Europcar (hereinafter called the “Rental Party”) rents the vehicle referred to in the
driver’s/drivers’ contract (hereinafter called the “Vehicle”) to the person(s) identified in the
contract as the driver(s) and/or payer(s) (hereinafter called the “Renter”), in accordance with the
clauses and conditions contained in this document and its appendices, and in relation to the
Tarifa General Vigente [Applicable General Rate] (a copy of which is at the disposal of the
Renter at the rental station) and to the price agreed upon in the rental agreement, depending on
the selected rate.
Article 1. Use of the Vehicle
1.1 The Renter undertakes to use and drive the Vehicle in accordance with the basic rules of
driving and circulation, and in accordance with the specifications of use of the type of
Vehicle in question.
1.2 In the case of using the vehicle for transporting children under three or persons older than that age
who are no taller than 150 centimetres, the Lessee must communicate this circumstance to the
Lessor. This is so that the latter may provide the corresponding obligatory retention device, which
without being fixed to the vehicle is officially approved in accordance with the weight and height of the
child or person who must use it. Detailed instructions from the manufacturer as to the correct fitting of
the seat and the child or person who is to use it must also be supplied. Under no circumstances will
the Lessor be obliged to carry out the installation and/or fitting of the aforementioned obligatory
retention device to the vehicle; the former merely complies with the aforementioned obligation to
deliver the same to the Lessee on communication from the latter.
In any case the Lessor will not incur any possible liability deriving from bodily injuries or property
damages that may occur as a consequence of the non-compliance by the Lessee with the above mentioned
obligation of notification. The same is true of the failure to use or install the obligatory
retention device or its incorrect use by the Lessee and of any possible defect of manufacture of the
above-mentioned obligatory retention device.
1.3 The Customer undertakes not to use the Vehicle and/or not allow it to be used in the following cases:
driving on unauthorised or unpaved roads or for which the condition might suppose a risk of damage
to the vehicle; passenger transport for remuneration; pushing or towing any vehicle or any other
object, whether or not rolling; participating in competitions, official or otherwise; performing tests on
the resistance of materials, accessories or products for automobiles (except with express
authorisation from the Hire Company); driving the vehicle under the effects alcohol, drugs or any other
narcotics substances; transporting inflammable and/or dangerous merchandise, toxic, harmful and/or
radioactive products or those that infringe current legal provisions, as well as the transport of
merchandise with a weight, quantity and/or volume in excess of what is authorised in the vehicle’s
Traffic Circulation Permit and/or Technical Inspection Sheet; transporting any object other than cases
on the vehicle’s roof-rack; transporting passengers at a number in excess of what is authorised and
indicated in the Vehicle’s Traffic Circulation Permit and/or Technical Inspection Sheet; transporting
live animals (with the exception of pets and/or domestic animals, subject to authorisation from the Hire
Company); with a roof-rack, luggage rack or similar not provided by the Hire Company, transporting
children under the age of three or persons above the age of three who are not higher than 150
centimetres without using the corresponding obligatory retaining device as approved for the weight
and size of the child or person who is to use this.
1.4 The Renter is obliged to safely and correctly distribute and secure goods transported in a Van.
1.5 Only the person or persons identified and accepted by the Renting Company in the rental contract
shall be authorised to drive the Vehicle, provided that this person or persons is aged above 21, 25 or
more than 30 years, depending on the Vehicle group indicated in the General Tariff Applicable, and
who are holders of a valid driving licence that has been in force for at least one year. Only the
following are considered to be driving licences valid in Spain:
- Those issued in accordance with Spanish legislation in force;
- Those issued by Member States of the European Union in accordance with community
- Those issued by other countries or of an international nature that have been recognised
as valid for the purposes of driving in Spain.
Notwithstanding the above, the validity of said licences shall be conditioned to these being in
force and that their holder has the required aged in accordance with Spanish legislation in
order to be able to obtain the equivalent Spanish licence.
The Rental Company, as an essential requirement forentering into this contract, reserves
the right to request the Renter, as from the moment of signing this contract and during its
duration, a document in addition to the Driving Licence accrediting the identity of the
If, in accordance with what is established in current legislation, the Renter breaches his or
her obligation to identify the Vehicle’s driver, and/or it is impossible for him or her to make
such identification and/or an incorrect identification of the driver is made, the Renter shall be
responsible for paying any fine or sanction that the Rental Company might have to bear in
such a case and with regard to all such violations committed during the Rental period.
The Rental Company reserves the express right to refuse the hire of the Vehicle in the event
of the person indicated by the Renter for driving the same does not duly accredit that he or
she is the holder of a valid driving licence that is in force at the time of handing the vehicle
over to the Renter in accordance with what is stipulated in the contract.
1.6 The Lessee agrees to keep the Vehicle locked when not in use and to keep the vehicle
documents inside it, undertaking to protect and guard the keys securely and at all times,
taking appropriate measures to prevent them from being stolen. Should the Lessee fail to
comply with these provisions, the THW shall not apply.
1.7 It is prohibited for the Renter to transfer, rent, mortgage, pawn, sell or in any way pledge the
Vehicle, the rental agreement, the keys, the documentation, the equipment, the tools and/or
the accessories of the Vehicle and/or any part of same; or to treat the foregoing in a manner
which may be of detriment to the Rental Party.
1.8 Should any of the indicator lights indicating an anomaly in the functioning of the vehicle
become illuminated, or if external signs indicating breakdown or malfunctioning of the
same are perceived, the Renter must stop the Vehicle immediately. In the event of
noncompliance with the foregoing, the Renter shall be liable for the cost of repairs that
may be so occasioned to the Vehicle, and especially, those of motor seizure caused by
travel or use of the Vehicle without sufficient lubricant or pump pressure following impact
with an object in the road or any element forming part of the road layout, when the correct
functioning of the indicator lights for the oil pressure pump and motor temperature can be
demonstrated. In the cases described in the present Article, the Renter must contact with
the Lessor or the roadside Assistance Company approved by the Lessor, and with no
other party. Any costs payable to parties other than the said Assistance Company shall be
accepted only in cases of emergency, and with the prior authorization of the Lessor.
1.9 The use of the Car is permitted solely in peninsular Spain, the Balearic Islands and the
Canary Islands, as well as in the European continental part of the following countries:
Andorra, Austria, Belgium, Denmark, Finland, France Germany, Italy, Liechtenstein,
Luxembourg, Monaco, the Netherlands, Norway, Portugal, San Marino, Spain, Sweden,
Switzerland and in the British Isles. Also, in Italy, San Marino, Vatican City and the British
Islands one may only use vehicles in categories A, B, C, D, I, E, F and H, according to their
equivalence in the General Rates in force.
1.10 The use of Industrial Vehicles, Cargo Vans and Off-road Vehicles is only permitted in Spain
1.11 The transportation of the Vehicle on board any typeof boat, ship, train, lorry or aeroplane is
not permitted (unless express written authorisation has been given by the Rental Party).
1.12 It is not permitted to use the vehicle inside ports, airports, and/or aerodromes and/or
analogous or similar of a character not accessible to public traffic, or in refinery and oil
company premises or installations without express written authorisation from the Rental
Company. If the Lessor grants its consent to the Lessee in accordance with the above, the
Lessor is to inform the Lessee of the Third Party insurance cover that may be applicable in
this case and which will vary depending on the circumstances. Failure to comply with this
clause will be the exclusive responsibility of the Lessee.
1.13 The Rental Company reserves the right to reclaim the Vehicle from the Vehicle Renter and to invoice
and charge the latter for the corresponding amounts pursuant to article 4) of these General Conditions
in the event of a breach by the Vehicle Renter of the conditions contained herein and/or if the Vehicle
Renter uses the Vehicle in a manner contrary to that agreed.
Article 2. Condition of the Vehicle
2.1 Both when the vehicle is handed over and when it is returned, Europcar and the Hirer are to note on
the rental contract any minor damage visible on the Vehicle, in accordance with the list of damage
and average repair costs displayed at the hire office counter and that the Hirer states he or she
For the purposes of this clause, minor damage is set out in the list/s of damage displayed at the hire
office counter, as stated in Article 4 of these general conditions.
At the time of Vehicle handover any minor damage not repaired should be reflected on the Hire
Contract with the corresponding signatures of Europcar and the Hirer. At the end of the rental when
the Vehicle is returned, any new minor damage to the vehicle is to be identified, in which case this is
to be expressly set out in the hire contract, and is to be approved and signed by Europcar and the
Hirer; if possible, the Hirer is to validate the new damage on the vehicle's return with electronic
signature or the signature of the corresponding document additional to the hire contract. The new
damage is to be charged to the Hirer at the averagere pair prices included in the list/s displayed at the
hire office counter as stated in Article 4 of theseGeneral Conditions.
This average repair cost is to be billed directly by Europcar to the Hirer and is to include the items that are
applicable as defined in Article 4 of these General Conditions. The Hirer is to pay this cost to Europcar
in accordance with what is stipulated in article 4.2 of these General Conditions.
2.2 Except for possible minor damage that may be reflected in the hire contract as described in Article
2.1, the Lessor delivers the vehicle to the Lessee in good apparent working order, in good external
condition, and clean, after the internal controls of the Lessor have been passed, with two warning
triangles, with a high-visibility reflective safety jacket, and with all its tyres (including the spare) in good
condition and without punctures. In the case of any deterioration and/or damage to any of the tyres
(due to any reason other than normal wear and tear, faulty fitting, or a manufacturing defect), the
Lessee undertakes to replace them immediately at its expense with other identical tyres of the same
make and model, unless the deterioration and/or damage has occurred as a consequence of a road
accident, robbery, or vandalism, in which case that set down in article 7 of these general conditions
will be applicable.
2.3 It is prohibited for the Renter to alter any technical characteristic of the Vehicle, the keys,
the equipment, the tools and/or accessories of the Vehicle, or to make any modification to
the external and/or internal appearance (unless express written authorisation has been
given by the Rental Party). Should this article be breached, the Renter must bear the duly
justified costs of restoring the Vehicle to its original condition, and pay a sum as
compensation for the immobilization of the Vehicle, which shall be calculated in
accordance with the criterion established in article 4.1 b) of these General Conditions.
Article 3. Price, duration and extension of renting
3.1 The renting price is that expressed in the rental agreement and is established according
to the Tarifa General Vigente [Applicable General Rate] (concerning services, taxes, and
insurance and/or optional exemptions) and the price agreed upon with the Renter at the
moment of renting, according to the selected rate.
3.2 The rental price includes the cost of compulsory car insurance and the civil liability
supplement with their applicable taxes. In addition and where applicable, the rental price
includes the “Young Driver” surcharge applicable to drivers / Renters in the 21, 25 to 30
age range. This price does not include the price of the optional exemptions and insurance
regulated respectively in Section 6.7 and Clause 8 of these General Terms which, where
applicable, must be expressly contracted by the Renter. In such a case, the prices
charged to the Renter for such options shall be added to the total rental price.
3.3 The duration of the renting shall be that agreed upon in the contract, and shall be invoiced
on the basis of periods of twenty-four hours, starting from the time at which this contract is
entered into. There exists a period of grace of 30 minutes; once it has expired, an extra
renting day shall be invoiced according to the price established in the Tarifa General
Vigente [Applicable General Rate].
3.4 Under no circumstances may the amount guaranteed or paid at the beginning of the
renting period be used for an extension of same. Should the Renter wish to keep the
Vehicle for a longer period of time than that initially agreed upon, the Renter undertakes to
obtain the prior express authorisation of the Rental Party and to immediately pay the
additional deposit for said extension. The price that will be applied to the rental extension
period will be the price established in the Tarifa General Vigente [Applicable General
3.5 The Renter undertakes to return the Vehicle to the Rental Party on the day and at the time
and place agreed upon in the rental agreement. The return of the Vehicle at a place
different from that initially agreed upon may involve additional charges, in accordance with
the Tarifa General Vigente [Applicable General Rate]. The service is only considered to be
completed once the Vehicle and its keys have been handed over to the Rental Party.
Article 4. Payments
4.1 The Renter agrees to pay the Company on demand:
a. The amount resulting from the application of the Current Tariff Rates and the price agreed in
the rental contract, corresponding to the duration of the contract, insurance, optional
extensions, additional equipment and complementary services, together with any tax and
b. The value of damage and/or theft suffered completely or partially in the Vehicle which is not
covered by the Optional Exemptions (see Clauses 7 and 8) contracted by the Renter or if the
protection applicable in each case was not contracted by the Renter, as well as loss and
damage from loss of earnings resulting from the immobilisation of the vehicle and, where
applicable, loss and damage resulting from breach of Article 1 of these General Terms.
The amount charged to the Renter for damage caused to the Vehicle shall be calculated in
accordance with the average prices for repairs and spare parts scale certified by external
damage assessment company (a copy of this scale is available to Renters at all Europcar
offices) or by an alternative external expert. The scale includes the compensation to be paid
by the Renter for loss of earnings as a result of the immobilisation of the Vehicle. If such
quantification cannot be carried out in advance dueto the significance of the damage, the
Renter shall pay the amount stated in the estimate issued by a garage or an external expert
contracted by EUROPCAR to that end, plus the appropriate compensation for loss of
earnings as a result of the immobilisation of the vehicle, in accordance with the daily amount
established in the above mentioned scale. The Renter’s maximum liability shall be the
Vehicle's market value in accordance with the maximum price stated in the Ganvam guide in
force at the time of the incident.
c. The cost of transporting and/or repairing damagecaused to the Vehicle resulting from the
use of the wrong fuel, contravening article 10 of the General Conditions of this contract. The
total cost will be calculated as established in point b) of this section.
d. The amount of any fines resulting from any breach of traffic regulations when using the
Vehicle by the Renter, and any legal or additional costs or fines for late payment which are
incurred by the Renter as a result.
e. The cost of producing and/or sending a set of keys for the Vehicle to an office of
EUROPCAR in the case of loss or breakage of the keys to the Vehicle, or returning the keys
to the Vehicle from any office other than the one to which the Vehicle was returned, or any
other situation which results in the Vehicle being immobilised that is the responsibility of the
Renter. In such cases, the Company may charge the Renter the equivalent of one day’s
extra rental to cover the costs of the immobilisation of the Vehicle as a result of any of the
f. The amount of €30 plus the applicable value added tax, or equivalent tax in force, (36, 30
€ tax included in Spain Mainland and Balearic Islands; or 32,10 € in Canary Islands) for
each component of the GPS navigation system leased as an optional extra or the amount
of €120 plus the applicable value added tax, or equivalent tax in force, (145,2 € tax
included in Spain Mainland and Balearic Islands; or128,40 € in Canary Islands) in the
event of the theft or loss of all the equipment, orof the touch screen, or the failure and/or
breakage of the equipment.
g. The amount of €30 plus the applicable value added tax, or equivalent tax in force, (36, 30
€ tax included in Spain Mainland and Balearic Islands; or 32,10 € in Canary Islands) for
each component of the 3G router leased as an optional extra or the amount of €180 plus
the applicable value added tax, or equivalent tax in force, (217,80 € tax included in Spain
Mainland and Balearic Islands; or 192,60 € in Canary Islands) in the event of the theft or
loss of all the equipment or the failure and/or breakage of the equipment.
h. An amount of €30 plus the applicable value-addedtax, or equivalent tax in effect, 36, 30 €
tax included in Spain Mainland and Balearic Islands; or 32,10 € in Canary Islands) for
each tablet device hired as optional equipment with the Vehicle, or an amount of 500€
including taxes, in the event of the theft, robbery, loss of all the equipment or damage
and/or breakage of the equipment.
i. The amount of € 15.03 plus VAT, or equivalent applicable tax, (18,19 € tax included in
Spain Mainland and Balearic Islands; or 16,08 € in Canary Islands) should the Vehicle be
returned without the pair of warning triangles.
j. The amount of € 10 plus VAT, or equivalent applicable tax, (12,10 € tax included in Spain
Mainland and Balearic Islands; or 10,70 € in Canary Islands) should the Vehicle be
returned without its documentation (certified copy of the Vehicle’s MOT certificate, certified
copy of the Vehicle’s log book and insurance policy).
k. The amount of € 12.01 plus VAT, or equivalent applicable tax, (14,53 € tax included in
Spain Mainland and Balearic Islands; or 12,85 € in Canary Islands) should the Vehicle be
returned without the reflective safety jacket.
l. The amount of € 33.36 plus the applicable Value Added Tax, or equivalent tax in force,
(40,37 € tax included in Spain Mainland and Balearic Islands; or 35,70 € in Canary
Islands) as a Traffic Sanctions Administration charge (fines). Said charge will be payable for
every bulletin or disciplinary proceeding instructed by the competent authority in relation to
the leased vehicle and due to events occurring during the lease period. This charge will not
be applicable where the Lessee has taken out FAW protection, pursuant to stipulation 6.4
m. The amount of €50.75 plus the applicable value added tax, or equivalent tax in force, (61,
41 € tax included in Spain Mainland and Balearic Islands; or 54,30 € in Canary Islands) is
charged for Damage Records Management. This charge is payable should the vehicle be
damaged during the lease period, regardless of the extent of this damage, its cause and
the potential contracting of Optional Exemptions laid down in Articles 7 and 8.
Notwithstanding the foregoing as regards the aforementioned charge, it shall not be
applicable in the event of damage due to collision in those circumstances covered by
CDW, provided that the SPCDW protection has been contracted. Said charge shall not be
applicable also when damages arise from total or partial theft, or sabotage covered by
THW, provided that the SPTHW protection has been contracted.
n. The amount of € 88.97 plus the applicable Value Added Tax, or equivalent tax in force, (107,
65 € tax included in Spain Mainland and Balearic Islands; or 95,20 € in Canary Islands) as
a Breakdown Assistance Administration charge. Said charge will be payable where the
Breakdown Assistance Company contracted by the Lessor has provided services during the
lease period in order to attend to incidents which occur due to: (I) error, negligence or
misuse of the vehicle by the Lessee, (II) loss of keys, breakage or locking them within the
vehicle, (III) lack of fuel or refuelling with the incorrect fuel,(IV) recovery of vehicles from
places or routes which are not suitable for drivingor are not paved,(V) faulty installation of
accessories in the vehicle by the Lessee.
4.2 Form of Payment: Payment by the Renter to the Rental Company of the amounts indicated in
section 4.1 above is to be made by credit card, Europcar form of payment or in cash..
In those transactions in which the currency for the holder of the credit card with which
payment is to be made differs from that for the country where the Rental is billed, the Renter
shall have the possibility at the start of the Rental for the payment to be made in the currency
of the country in which the Rental is effected (hereinafter the Rental currency) or in the
currency of his or her own credit card:
If the Renter opts to make payment in the currency of his or her own credit card, the total
amount to be paid for the Rental is to be converted by the Rental Company into the
aforementioned currency of the credit card holder, applying the day’s rate of exchange in force
as determined by Reuters, plus an additional chargeof 3.25% as commission. Any deferred
or modified charge is to be processed in the same currency selected by the Renter on the day
this is received and applying the rate of exchange in force on that date. In this case the Rental
contract will contain the expression THE TOTAL AMOUNT TO BE CHARGED SHALL BE
BILLED IN CURRENCY OF YOUR CREDIT CARD, along with the three-digit code that
identifies this currency (e.g. USD, GBP, EUR). In any case, the invoice corresponding to the
Rental shall be issued exclusively in euros, independently of whether the payment is made in
a different currency.
Currency conversion services shall be provided by Monex Financial Services or another
entity of a similar nature.
If the Renter wishes to change the Rental currency subsequently, this change may only be
made at the time the Vehicle is returned and once a detail of the charges relating to the
corresponding Vehicle has been requested. If the Renter does not express at the moment
indicated above his or her wish to change the Rental currency the choice taken at the time of
vehicle hand-over is considered to be definitive and with no possibility for subsequent
If, for any reason, the conversion cannot be processed by the Rental Company or if this were
to be refused by holder of the credit card at the time of Rental, the currency of the country of
Rental is to be applied and the final charge is to be made by the credit card’s issuing bank in
accordance with the currency conversion conditions applied by that bank.
4.3 Deposit: In all cases, before rental of the Vehicle can begin, the Renter will pay a deposit
to the Company equal to the tariff for the Vehicle multiplied by the rental period, increased
by 20%, plus, in the case that there should be any,the costs of any additional services
contracted by the Renter. This amount will remain in the possession of the Company as a
guarantee that the Renter will pay all amounts thatmight arise. The deposit may be made
by credit card, EUROPCAR payment method or in Cash.
Without prejudice to the aforementioned, should theRenter choose to use a credit card as
the form of payment, before the rental period begins, the Company will request authorisation
from the issuer of the credit card for the amount of the deposit against payment obligations
that the Renter might incur during the rental period. This amount will be available, at the
request of the Company, from the beginning of the rental period. On return of the Vehicle,
the amount charged to the Renter for the rental of the Vehicle and other services as detailed
in section 4.1 of this contract will be charged to the Renter’s credit card, unless the Renter
offers an alternative form of payment. From this moment, the authorisation requested at the
beginning of the rental period from the credit cardcompany as a deposit will be cancelled.
Should the Renter choose to pay using a EUROPCAR payment method or Cash, on
return of the Vehicle and, as a result, terminationof the rental agreement, the amount left
as a deposit will be returned to the Renter, or discounted from any invoice to be paid to
the Company for the rental of the vehicle and once it has been verified that the Renter has
met all payment obligations arising from this contract.
Article 5. Car Insurance
5.1 The rental rates are to include the Mandatory MotorInsurance and the Complementary
Public Liability cover for damage and harm caused to third parties deriving from the use of
5.2 This coverage is guaranteed and is assumed by the insurer with which the Rental
Company or the owner of the Vehicle has taken out the relevant insurance policy. It is
subject to the general and special clauses of the policy and the law.
5.3 Through the signing of the rental agreement, the Renter becomes the insured party with
respect to the aforementioned policy. A copy of this policy exists and may be consulted in
all Europcar offices.
5.4 This policy does not cover the damages to, losses of or any other damage suffered by the
luggage, goods or personal items transported in theVehicle, or the total or partial loss of
or damages suffered by the Vehicle due to theft and/or vandalism and/or traffic accidents.
Article 6. Optional insurances
6.1 PAI (Personal Accident Protection)
Personal Accident Protection – Reimbursement of medical costs and indemnity for death
and/or permanent invalidity -
The PAI is a personal accident insurance taken out with ACE European Group Ltd, under
policy number FRBBBA00558 that provides cover for both the driver and the vehicle's
occupants, contracting an indemnity in the event ofdeath and/or permanent invalidity and
provides limited reimbursement of medical cost arising in the case of a collision or traffic
6.2 SUPER-PAI (SUPER Personal Accident Protection)
a) SPAI offers an alternative and superior protection to the one offered by PAI, through
insurance policy number FRBBBA00557, signed with the business organization ACE
European Group Ltd., which guarantees, both for the driver and the passengers of the
vehicle through hiring, a limited reimbursement of the medical expenses due to collision or
circulation accident during the use of the leased vehicle.
b) Furthermore, when hiring SPAI, it offers compensation in the event of loss, damages,
theft or destruction of your luggage and the personal effects contained therein, as a result
of a collision or traffic accident, as well as in the event of theft of such property.
Under no circumstance should PAI and SPAI protections be hired jointly, either individually
or being part of any of the protection packages stated in Article 8 bis herein below.
6.3 GIT (Goods in Transit Protection)
Goods protection for vans transportation vehicles
The GTI is an optional insurance taken out with the entity ALLIANZ, COMPAÑÍA DE
SEGUROS Y REASEGUROS, S.A. under policy no.027890139 applicable exclusively to
rentals of Industrial Vehicles and Freight Vans forcover, when contracted, of indemnity for
damage suffered by the merchandise transported by the Customer in the Vehicle, as a
consequence of a collision, traffic accident or theft.
In order to be able to initiate the claim in the event of collision, traffic accident, or theft
before the pertinent insurer, in connection with the hired protections, described in Articles
6.1, 6.2 and 6.3, it shall be necessary that the Renter submits the accident notice, and/or
the original theft report completed with the relevant authorities, before the nearest
EUROPCAR office, within 24 hours as from the date when the fact occurred, except for
compelling circumstances and always before the vehicle’s rent period ends.
6.4 FAW (Fine Appeal Protection)
The FAW constitutes optional insurance covering Legal Defence in the case of
Administrative Traffic Infractions and the Limited Reimbursement of Enrolment Expenses
in Drivers’ Education Courses aimed at Partially Recovering Points.
In order for this coverage to be applicable, the FAW must be contracted at the beginning of
the rental period and for the entire duration of the vehicle lease.
The coverage provided by this Protection is subjectto the General Conditions and/or the
Particular Conditions of the Insurance Policy in question, a copy of which is available at
Europcar offices, and in which the Insurer is Asegurador ARAG Compañía Internacional de
Seguros y Reaseguros SA, the Policyholder is Europcar IB S.A. and the Insured Party is
the individual that uses the vehicle leased from Europcar IB S.A. and that at the date of the
infraction had included the FAW benefit in the Rental Contract entered into with Europcar
In the event this coverage is necessary, the Insured Party should directly contact the
Insurer, ARAG Compañía Internacional de Seguros y Reaseguros, S.A., by calling 902 15
6.5 These optional types of insurance shall only be applicable and valid when the Renter has
expressly taken out the corresponding policies, and they shall only apply during the period
stipulated and agreed upon in the rental agreement.
6.6 These types of cover are guaranteed by the insurer with whom the Rental Party has taken
out the corresponding insurance policy applicable in each case; and they remain subject to
what is agreed upon in the general and specific conditions of said policy (a copy of which
may be consulted in all Europcar offices) and to existing legislation.
Article 7. Optional Protections
7.1 CDW (Collision Damage Protection)
Exemption (except for the amount of the excess) from liability for damages caused to the
Vehicle in the event of a collision against a fixed or mobile object.
a) The CDW is an optional service offered directly by the Rental Party which frees the
Renter (except for the amount of the excess), by means of its undertaking, of the
financial liability exclusively for the damages caused to the Vehicle as a consequence
of a collision against a other vehicles or fixed or mobile objects, excluding those
caused by acts of vandalism except in the event the latter occur during the use of the
Under no circumstances should be covered by CDW those damages caused on
crystals, optics, rear-view mirrors, wheel rims and tires of the leased vehicle when
occurring in situations different from those described in the foregoing paragraph. As for
crystals, optics and mirrors, damages as a result of dents with iron stones or other type
of stones shall not be covered.
b) The non-undertaking of the CDW implies the Renter’s financial liability for the
damages caused to the vehicle and the compensation for the immobilization of same,
in accordance with the stipulations laid down in article 4.1 b) of these General
c) The CDW (Collision Damage Protection) is only applicable if the Renter correctly
completes the Accident Report, in which the data corresponding to the vehicles and
drivers involved in the accident as well as the details of the conditions and
circumstances under which the accident occurred must be clearly stated.
7.2 THW (Theft Protection)
Exemption (except for the amount of the excess) from liability in the event of total or
partial theft of the vehicle and damages caused to same by acts of vandalism during its
parking when it is not being used by the renter
a) The THW is an optional service provided directly by the Lessor which, when
contracted, exempts the Lessee (excluding the corresponding excess amount) from
financial liability for the total or partial theft of the Vehicle and damage caused to it as a
result thereof and/or of acts of vandalism during its parking when it is not being used
by the Renter
Under no circumstances should be covered by THW the total or partial theft, and
damages caused on crystals, optics, rear-view mirrors, wheel rims and tires of the
leased vehicle when occurring in situations different from those described in the
In the event of the total theft of the vehicle, the Lessor shall retain this excess even
after the vehicle has been recovered, when the value of damage to the vehicle
exceeds this amount, or when the daily rental rate contracted by the Lessee multiplied
by the number of days that the vehicle has been stolen is greater than this excess, or
when the sum of both (damage and the result of this calculation) is also greater.
b) The non-undertaking of THW implies the Renter’s financial liability for damages or
losses due to acts of vandalism or the total or partial theft of the Vehicle during its
parking when it is not being used by the Renter and the compensation for the
immobilization of same, in accordance with the stipulations laid down in article 4.1 b) of
these General Conditions.
c) The THW is only applicable if the Rental Party hands over the keys of the Vehicle to
the Renter (the original set which was handed over at the moment in which the rental
agreement was entered into) without them having been manipulated in any way
whatsoever, and if the original of the report of the incident is submitted to the
7.3 CDW and THW Protections: Specifications
a) The Tarifa General Vigente [Applicable General Rate] establishes a minimum sum to
be paid by the Renter (franchise) for the damages and/or losses caused to the Vehicle
which are not covered by either CDW or THW.
b) Under no circumstances will the CDW cover the damage caused to the vehicle,
whatever its type, when this occurs as a consequence of crashing into trees, tunnels,
bridges, garages, or garage doors, and in general any other object, as a consequence
of an incorrect appraisal of its height by the driver.
c) In no case does the CDW cover damage caused to the Vehicle, whatever its category,
when this arises as a consequence of driving the Vehicle when it is overloaded, above
the limits authorised in the Vehicle’s Traffic Licence and/or Technical Specifications or
from driving the Vehicle in places such as beaches, unsuitable roads, forest paths,
mountains, etc., which are not authorised and pavedroads; those produced by blows
against stones or any other object and potholes in the road; and those caused to wheel
rims and tyres by blows against kerbs caused by parking manoeuvres. Neither does
the CDW cover in any case damage caused to vehicles due to water flooding caused
by weather or any other cause if the vehicle has been parked in flood zones, dry
riverbeds or non asphalted water courses and, in any case, when the vehicles are not
duly parked in asphalted areas specifically assigned for vehicle parking.
d) The CDW and the THW shall not apply should the Lessee fail to comply with any of
these General Conditions, in particular with the provisions of Article 1.1, when the
accident is a result of the Lessee failing to observe stop signs and give way signs,
driving through red lights, driving in the wrong direction, and hitting other vehicles on
the road by failing to respect the safety distance.
e) The types of cover provided by the CDW and the THW do not apply in the event of the
cost of the repair of the damages or partial theft being less than or equal to the
franchise established in the Tarifa General Vigente[Applicable General Rate] for each
category and/or group of Vehicle, in which case this cost, up to the limit of the
franchise, shall always be paid by the Renter.
f) The CDW shall not apply should the Lessee fail to deliver the duly signed and
completed Accident Report to the Lessor within 24 hours of the date on which the
accident took place, except in cases of force majeure, and in any case before the end
of the vehicle lease period. Should the Lessee fail to deliver the Accident Report to the
Lessor, a minimum charge of €75 + the applicable value added tax or equivalent tax in
force (92,12 € tax included in Spain Mainland and Balearic Islands; or 81,46 € in
Canary Islands) shall apply, regardless of the value of damage to the vehicle when it is
returned, the amount of which the Lessor may charge in any case should the CDW not
apply under the provisions of this Article.
g) Under no circumstances do the CDW or the THW cover the losses, thefts or damages
relating to objects or property, including luggage or goods, transported, deposited or
kept in the Vehicle by the Renter or any occupant of same.
h) When, in accordance with the stipulations laid down in these General Conditions, the
CDW and THW exemptions do not apply, the Renter shall be responsible for the
payment of all the repairs carried out on the Vehicle, as well as a compensation due to
the immobilization of same, in accordance with article 4.1 b) of these General
i) The hire rates cover the loss of and damage to the Vehicle in the event of its
spontaneous combustion when this is not produced as a consequence of a traffic
accident or the total or partial theft of the same or acts of vandalism, in which case the
provisions of this article are to apply.
j) In order for the CDW and/or THW cover to be contracted for drivers between the ages
of 21 and 25, it is obligatory for the contract hire price, in accordance with the
provisions of article 3.2 above, to include the “Young Driver” surcharge applicable to
the drivers/Hirers in this age bracket.
Article 8. Other protections
8.1 SCDW (Super Damage Protection ) y SPCDW (Full Damage Protection)
Total or partial exemption from payment of the excess to be borne by the Renter not covered
by the CDW (see article. 7.3 a)
a) SCDW and SPCDW are optional services directly provided by the Lessor and they are
offered exclusively by him, only for a specific group of clients and/or vehicles which,
through their hiring, they partially (SCDW) or totally (SPCDW) exempt the Renter from
paying the minimum amount at his own cost (excess) not covered by CDW.
The excess amount is set in the General Effective Rate, and it may appear in the rent
agreement regardless of its hiring being made by SCDW or SPCDW.
b) If the CDW has not been subscribed to and/or any of the CDW exclusions set out in article
7.3 above apply, then the SCDW and SPCDW shall not be applicable.
8.2 STHW (Super Theft Protection) and SPTHW (Full TheftProtection)
Partial or total exemption from payment of the excess to be borne by the Renter not covered by
THW (see Art. 7.3 a)
a) STHW and SPTHW are optional services directly provided by the Lessor and they are offered
exclusively bi him, only for a specific group of clients and/or vehicles which, through their hiring,
they partially (STHW) or totally (SPTHW) exempt theRenter from paying the minimum amount
at his own cost (excess) not covered by THW.
b) If THW is not hired and/or if any of the THW coverage exemptions set forth in the foregoing
Article 7.3 are applicable, SCDW and SPCDW shall not be applicable.
The excess amount is set in the General Effective Rate, and it may appear in the rent
agreement regardless of its hiring being made by STHW or SPTHW.
8.3 WWI (Glass, Lights and Tyres Protection)
WWI is an optional service directly provided by the Lessor and it is offered specifically by him,
only for specific groups of clients and/or vehicles that, through is hiring, offers the following
Exemption from the obligation to pay for damage and/or loss caused only and exclusively for
crystals, optics and rear-view mirrors of the rented vehicle as a result of dents with iron stones or
other types of stones.
Exemption from the obligation to pay for damage and/or loss to the vehicle’s rims or tyres,
including the spare one, if it was the result of a puncture or hitting kerbs during parking
In the event WWI is hired as an individual product or as part of a Premium Protection package,
mentioned in the foregoing Article 8 bis, no excess shall be applied due to the damages caused
on the aforementioned elements and circumstances.
In the event WWI is hired as part of a Medium Protection package, mentioned in the foregoing
Article 8 bis, the damages described herein shall be subject to application of the partial excess
set in the General Effective Rate.
In any case, the excess amount set in the General Effective Rate may appear in the rent
agreement regardless of the modality (individual product or part of any of the aforementioned
packages) under which WWI has been hired.
ARTÍCLE 8 bis. COMBINATION OF PROTECTIONS
Protections mentioned in articles 6, 7 and 8 of these General Rent Conditions may be offered by
the Lessor in a combined way and for specific groups of clients and/or vehicles under any of the
a) Medium Protection: the following protections shall be included under this modality: SCDW,
STHW, WWI and PAI.
b) Premium Protection: the following protections shall be included under this modality: SPCDW,
SPTHW, WWI and SPAI.
In any case, the hiring of any of the aforementiones combinations shall require, in all cases,
previous joint hiring of CDW and THW.
Article 9. Maintenance and Repairs
9.1 Mechanical wear and tear due to the normal use of the Vehicle is the responsibility of the
Rental Party. In the event of the Vehicle being immobilized due to a mechanical breakdown,
the Renter must contact the Rental Party or the Breakdown Service Company used by the
Rental Party, and only this Company. Charges arising from the use of a different Breakdown
Service Company shall only be accepted in urgent cases and in the event of the Rental
Party having previously authorised them expressly.
9.2 The Renter must check the engine liquid levels after every 1,000 kilometres travelled and
top up these levels if necessary. Any sums paid shall be deducted from the final renting
price as long as the Renter submits the corresponding invoices.
9.3 The Renter is not authorised to order the repair of the Vehicle, unless express authorisation
has been given by the Rental Party. In this case, the Renter must submit a detailed invoice
of the repair carried out.
Article 10. Fuels
10.1 The fuel consumed by the Vehicle during its renting period is for the account of the
10.2 The Lessee must refill the vehicle with the appropriate type of fuel. If unsuitable fuel
should be added, including fuel contaminated with water or other foreign components, the
Lessee will be responsible for any expenses incurred by the transfer of the vehicle and/or
repair of the damage caused to it. Likewise, in such cases the Lessee should pay the Lessor
the respective charge for loss of profit owing to the immobilisation of the vehicle according to
that established in article 4.1 b) of these General Conditions
10.3 The Renter must return the Vehicle with a full fuel tank. Otherwise, he shall be charged
for the missing amount plus an additional refilling service charge as established in the
Applicable General Rate.
Article 11. Modifications of the rental agreement
These General Conditions, as well as the remaining clauses of the rental agreement, may only
be modified by means of a written agreement signed by both parties.
Article 12. Protection of Data of a Personal Nature
For the purposes of what is provided for in the regulations relating to the protection of data of a
personal nature and services in the information society and electronic commerce,
EUROPCAR IB, S.A. informs you that your personal details, both those provided on
formalising this contract and those collected during the period of the rental services, will be
incorporated into a personal details file, duly registered with the Spanish Data Protection
Agency, created by and under the responsibility of this company, with registered office at
Avda. del Partenón, 16-18, Campo de las Naciones, 28042 Madrid, so as to be able to
manage the contracted vehicle rental services as well as for commercial purposes such as
keeping you punctually informed, either by e-mail or by any other equivalent mode, of all
those offers, products and promotions, whether its own or by third parties, that might be of
interest to you.
For commercial communications by e-mail or equivalent means and as established by Law
34/2002 on Services in the Information Society and Electronic Commerce, you grant your
express consent for publicity to be sent to you through this medium. This consent may be
revoked at any time by sending a request to the following address:
Similarly, You consent to the cession and/or cross-border transfer of your personal data, to the
company Europcar International, with registered address at Parc d'Affaires Le Val SaintQuentin;
2 rue René Caudron 78960 Voisins-le-Bretonneux, as well as to the remaining
entities forming part of the international network of EUROPCAR Group, situated both in states
with comparable protection and, in some cases, without comparable protection, to that of the
Organic Law 15/1999 of 13 December on protection of personal information (the "LOPD"), and
complete and up-to-date information about the names and locations of these entities is
are informed that this list is revised periodically to ensure that it is up-to-date, and so You
should consult it from time to time in case it has been modified.
The reason for this cession or, if applicable, cross-border transfer, is the existence of a
centralized global database whose objective is the control, management and execution of the
services contracted by our customers, and, where appropriate, the pursuance of administrative
procedures that may arise from this relationship (for instance, traffic offenses or any other
administrative infringement committed by the customer while using the relevant vehicle), as
well as to improve the services we offer to our customers.
Further, you are also notified that the recipients may be entities belonging to Europcar Group
and/or its franchisees. In this latter case, your data may be transferred to states whose level of
protection is not comparable to that of the cited Organic Law, though solely and exclusively for
the execution of the contract agreed by You as well as, if appropriate, the management and
control of the responsibilities that may arise from the said contractual relationship.
We inform you that in case you infringe any local regulations, EUROPCAR shall be entitled to
identify you before the competent authority, administrative body or competent private or public
entity with the purpose that said entities were able to claim you any fees, un-paid tolls, fines or
any liability arising from your acts. Please note, that in those cases, we could communicate
your data details to entities within the territory of Spain or those where you have used the
Likewise, your data may be ceded to other companies of the transport and tourism sectors
which are, or may become in the future, collaborators in the business activities of EUROPCAR
IB, S.A., in order that they may carry out promotional activities.
In any case, You are hereby informed that you may exercise your rights of access, rectification,
objection and/or deletion of your personal data, by written request to the Customer Assistance
Department, EUROPCAR IB, S.A., at the address indicated above, or by email to
email@example.com. However, you compromise to provide us with accurate and true
personal data details and, in case of modification of said data to notify it to EUROPCAR.
In the event that you provide us with incorrect, non-accuracy or false personal data details,
EUROPCAR shall assume any fine, fee or un-paid debt you may incur before third parties, but
shall be entitled to directly charge you said amounts in your credit card or any other means of
payment provided by you or, in case, execute any legal action to claim said amounts.
EUROPCAR, in compliance with the regulations on data protection, and especially the LOPD,
also informs you that your data may be held for processing after the end of the contractual
relationship in the event that there has been some noncompliance with the present General
Rental Conditions in order to resolve and manage that relationship and any future provision of
services to You.
If for some reason it should happen that You have an enforceable unpaid debt, collectible by
EUROPCAR, whose payment has been previously demanded but which has not been settled,
this information may be incorporated into a file –a database– on solvency and
creditworthiness, as is required by the regulations in force.
Likewise, You are informed that your personal data, as well as a copy of your rental
agreement, may be furnished to the entity SECURITIFLEET SL, a rental company for the
vehicles which form part of the fleet of EUROPCAR IB, SA, for the sole purpose of compliance
with the requirements of the competent authorities in relation to potential fines arising from
traffic offenses committed during the rental period of the Vehicle.
Finally, You are hereby informed that you may exercise your rights of access, rectification,
objection and/or deletion of your personal data, by written request to the Customer Assistance
Department of SECURITIFLEET S.L. at the following address: Avenida del Partenón, no. 16-18, 28042,
Madrid or by email addressed to firstname.lastname@example.org.
Article 13. Rental vehicles
The company Securitifleet, S.L. is the owner of nearly all the vehicles rented by Europcar IB,
S.A. to its clients, as stipulated in the general rental conditions currently in force, and it has set
up a pledge on its vehicles in favour of its creditors, heirs and cessionaries. According to the
terms of said pledge, Europcar IB, S.A. has been designated third possessor as per article
1863 of the Spanish Civil Code.
As a result thereof, even when Securitifleet S.L. appears as the rightful owner of the vehicle in
any documentation supplied, all vehicle returns made by Europcar IB, S.A. clients must
necessarily be made to Europcar IB, S.A. in virtue of its designation as third possessor or,
should the circumstances arise, to any other entity that were to replace Europcar IB, S.A. as
third possessor, and never to Securitifleet, S.L. For more information, please contact the
Europcar IB, S.A. Customer Service Department on the telephone number +34 917226200.
Article 14. Applicable Legislation and Jurisdiction
14.1 This rental agreement shall be governed and interpreted in accordance with the laws of
the country in which it has been signed.
14.2 Any disputes which may arise as a result of this rental agreement between the Rental
Party and the Renter come under the jurisdiction of the Spanish courts of law, to which
both parties yield.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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