ADDITIONAL DRIVER - 5 EUROS PER DAY FOR ALL CAR GROUPS. ALL RENTAL TERMS AND CONDITIONS APPLY.
Mini and Economy - minimum age 21 years. Compact , Intermediate - Full Size - Specialty - minimum age 23 years. Maximum age rate 75 years old for all car categories. A fee of 15.00 EUR per day applies to drivers aged 21-22 for Compact CDMR, CDAR, CXMR Intermediate IDAR, IDMR and Standard SDMR.
Forms of Payment
ACCEPTED METHODS OF PAYMENT: Credit cards AMEX, DINERS, MASTERCARD, VISA are accepted.
SECURITY DEPOSITS : For each rental a credit card -VISA, MASTERCARD, DINERS, and AMEX is required.
Deposit: A deposit varying from EUR 600 to EUR 1500 is held from the credit card at the time of rental.
Deposit is determined on pick up and exact amount depends on vehicle. Make sure you have enough limit to cover the excess.
CASH DEPOSITS are not accepted. Personal Credit Card, not Cash Card Maestro (e.g. Electron) and Cash/Debit Card cannot be used as guarantee card but can be used for the payment of the rental.
RENTER REQUIREMENTS - ALL DRIVERS ,INCLUDING ADDITIONAL DRIVERS, MUST PRODUCE AT THE TIME OF RENTAL A VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE VALID FOR AT LEAST 24 MONTHS, IDENTITY CARD OR PASSPORT WITH PHOTO AND A MAJOR DEBIT OR CREDIT CARD IN THEIR NAME. INTERNATIONAL DRIVING PERMIT REQUIRED WITH ALL NON-EUROPEAN LICENSES IF THE DRIVING LICENSE IS WRITTEN IN A LANGUAGE OR CHARACTERS DIFFERENT TO THOSE OF THE RENTING COUNTRY. PLEASE NOTE, WE RESERVE THE RIGHT TO REQUEST ADDITIONAL ID OR CONDUCT FURTHER IDENTIFICATION CHECKS IF NEEDED.
Cross Border Policy
CROSS BORDER POLICY - CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES EXCEPT WITHIN ALBANIA, BELARUS, BULGARIA, CZECH REPUBLIC, ROMANIA, RUSSIAN FEDERATION, TURKEY, UKRAINE AND KOSOVO. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE PREMIUM FEE THAT APPLIES DEPENDING ON THE LENGTH OF THE TRIP AND THE COUNTRY. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THIS KIND OF RENTALS SHOULD BE REQUESTED AT LEAST 7 WORKING DAYS PRIOR TO THE PICKUP DATE. PLEASE CONTACT WITH THE RESERVATIONS DEPARTMENT FOR FURTHER INFORMATION. PROCESS OF PUBLICATION OF GREEN CARD- MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE 50.00 EUR. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE,T.P.I., AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS NOT AVAILABLE. THE RATES ABOVE DO NOT INCLUDE VAT.
Delivery and Collection
One Way Rentals
One Way Drops are allowed to the following locations with a minimum advance notice of 24 hours. The listed drop fees will apply for all one-ways to and from Sarajevo to Mostar, Tuzla and International one-ways from all Bosnia locations:
Tuzla (Bosnia) 50 EUR
Mostar (Bosnia) 50 EUR
Zagreb (Croatia) 175 EUR
Dubrovnik (Croatia) 150 EUR
Split (Croatia) 175 EUR
Zadar (Croatia) 225 EUR
Belgrade (Serbia) 145 EUR
Ljubljana (Slovenia) 275 EUR
Podgorica (Montenegro) 145 EUR
RATES INCLUDE UNLIMITED MILEAGE, CDW COLLISION DAMAGE WAIVER, TP THEFT PROTECTION, SLP THIRD PARTY LIABILITY INSURANCE AIRPORT FEES AND VAT. ADDITIONAL SURCHARGES MAY APPLY. ADDITIONAL PROTECTION COVERAGES MAY BE PURCHASED. ALL EXTRA EQUIPMENT, SPECIAL EQUIPMENT, AND PROTECTION PRODUCTS ARE NOT INCLUDED IN THE PACKAGE AND ARE SUBJECT TO VAT.
COST OF RENTAL INCLUDES UNLIMITED MILEAGE, SLP THIRD PARTY LIABILITY INSURANCE, AIRPORT FEES AND VAT. ADDITIONAL PROTECTION PRODUCTS MAY BE PURCHASED. ADDITIONAL PROTECTION COVERAGES MAY BE PURCHASED. ALL EXTRA EQUIPMENT, SPECIAL EQUIPMENT, AND PROTECTION PRODUCTS ARE NOT INCLUDED IN THE PACKAGE AND ARE SUBJECT TO VAT.
BABY SEAT-CSI- DAILY RENTAL CHARGE 6 EUR, MAX 60 EUR. IN THE CASE OF LOSS OR DAMAGE A REPLACEMENT FEE OF 70 EUR WILL APLY A MINIMUM ADVANCE NOTICE OF 48 HOURS IS APPLICABLE FOR THE RENTAL OF OPTIONAL SPECIAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT.
Child Safety Seat
CHILD SEAT-CST- DAILY RENTAL CHARGE 6 EUR, MAX 60 EUR. IN THE CASE OF LOSS OR DAMAGE A REPLACEMENT FEE OF 70 EUR WILL APLY A MINIMUM ADVANCE NOTICE OF 48 HOURS IS APPLICABLE FOR THE RENTAL OF OPTIONAL SPECIAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT.
BOOSTER SEAT-BST- DAILY RENTAL CHARGE 6 EUR, MAX 60 EUR. IN THE CASE OF LOSS OR DAMAGE A REPLACEMENT FEE OF 70 EUR WILL APLY A MINIMUM ADVANCE NOTICE OF 48 HOURS IS APPLICABLE FOR THE RENTAL OF OPTIONAL SPECIAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT.
GPS-DAILY RENTAL CHARGE 6 EUR, MAX 50 EUR. IN THE CASE OF LOSS OR DAMAGE A REPLACMENT FEE OF 130 EUR WILL APLY. A MINIMUM ADVANCE NOTICE OF 48 HOURS IS APPLICABLE FOR THE RENTAL OF SPECIAL OPTIONAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT
SKI RACKS, LUGGAGE RACKS, ROOF RACK-SKV- PER RENATAL CHARGE 30 EUR. IN CASE OF LOSS OR DAMAGE A REPLACEMENT FEE OF 750 EUR WILL APPLY. RACKS ARE AVAILABLE ON-REQUEST ONLY. A MINIMUM ADVANCE NOTICE OF 48 HOURS IS APPLICABLE FOR THE RENTAL OF OPTIONAL SPECIAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT.
SNOW CHAINS-SNO-DAILY RENTAL CHARGE 3,00 EUR, MAX 30 EUR. IN THE CASE OF LOSS OR DAMAGE A REPLACEMENT FEE OF 25 EUR WILL APPLY . SHOW CHAINS ARE AVAILABLE ON-REQUEST ONLY. A MINIMUM ADVANCE NOTICE OF 48 HOURSE IS APPLICABLE FOR THE RENTAL OF OPTIONAL SPECIAL EQUIPMENT. ALL DAILY AND MAX RENTAL CHARGES ARE EXCLUSIVE OF VAT.
Fuel Service Option
REFUELING CHARGES-FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF ENTERPRISE-RENT-A-CAR BOSNIA HERZEGOVINA. FEES FOR TANK SERVICES ALSO APPLY,COST 10 EUR PLUS VAT.
Collision Damage Waiver
COLLISION DAMAGE (CDW): Covers the vehicle’s liability and fire with a deductible amount. CDW does not provide any coverage concerning damages to the underside of the vehicle, inside of the vehicle-saloon, wind shields, mirrors and tires. Any damage caused due to driver negligence and/or in breach of the Road Circulation Code which is the driving laws of the rental country is the responsibility of the renter and not covered by CDW. The Accident Statement should always be supplemented so that the insurances’ coverage will be in effect. In case of car accident and damages police report is mandatory. Without a police report the client takes full responsibility.
CDW Cost per day and deductible range:
10-15 Euro per day with a 600-1500 Euro deductible for each designated car class.
The rates listed above do not include VAT.
Collision Damage Waiver & Theft Protection
Partial Collision Damage Waiver
Super Collision Damage Waiver
SUPER COLLISION DAMAGE WAIVER AND THEFT WAIVER (FDW/FTW) : Reduces the vehicle’s liability and fire to zero. FDW does not provide any coverage concerning damages to the underside of the vehicle, inside of the vehicle-saloon, wind shields, mirrors and tires. Any damage caused due to driver negligence and/or in breach of the Road Circulation Code which is the driving laws of the rental country is the responsibility of the renter and not covered by CDW. The Accident Statement should always be supplemented so that the insurances’ coverage will be in effect. In case of car accident and damages police report is mandatory. Without a police report the client takes full responsibility.
SCDW Daily premium ranges from 10-15 Euro per day.
The rates listed above do not include VAT.
Super Collision Damage Waiver & Theft Protection
Super Collision Damage Waiver & Tires and Windshield Protection
Loss Damage Waiver
Personal Accident Insurance
COVERS THE DRIVER OF THE VEHICLE UP TO THE AMOUNT OF 4000 EURO IN CASE OF DISABILITY OR 2000 EURO IN CASE OF DEATH. DAILY CHARGE- 2 EURO FOR ALL CAR GROUPS. THE RATES ABOVE DO NOT INCLUDE VAT .
Supplemental Liability Protection
SUPPLEMENTARY LIABILITY PROTECTION SLP- THIRD PARTY LIABILITY -REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR.
Tire and Windshield Protection
COVERS THE RENTERS FINANCIAL RESPONSIBILITY IN CASES OF THEFT. THEFT PROTECTION COVER IS NOT VALID IF THE RENTER DOES NOT RETURN THE CAR RENTAL DOCUMENTATION AND RENTAL VEHICLE KEYS TO THE RENTAL COMPANY AND IF A POLICE REPORT IS NOT PROVIDED. A POLICE REPORT IS MANDATORY FOR ALL CASES OF THEFT.
Theft Protection - 2
Zero Risk Pack
Zero Risk Pack Plus
ENTERPRISE RENTAL LOCATIONS DO NOT PROVIDE DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS ASSISTANCE IS PROVIDED BY BIHAMK ON BEHALF OF ENTERPRISE. THIS SERVICE IS AVAILABLE 24-7 BY CALLING TEL. 387 61 990 900 WITHIN THE COUNTRY OF RENTAL. ROADSIDE ASSISTANCE MAY INCLUDE JUMP STARTING, TOWING A VEHICLE, HELPING TO CHANGE A FLAT TIRE,PROVIDING A SMALL AMOUNT OF FUEL WHEN A VEHICLE RUNS OUT OF IT, PULLING OUT A VEHICLE THAT IS STUCK IN SNOW OR HELPING PEOPLE WHO ARE LOCKED OUT OF THEIR CARS, DELIVERING NEW PAIR OF KEYS-FEE FOR LOST KEYS WILL APPLY. THESE SERVICES ARE FREE OF CHARGE WITHIN 10 KM OF OUR STATIONS. SERVICES PROVIDED OUTSIDE THE RANGE OF 10 KM FROM OUR STATIONS WILL INCUR A FEE. ROADSIDE ASSISTANCE SERVICES ARE NOT AVAILABLE WHERE, UNDER INITIAL INSPECTION, IT CAN BE REASONABLY DETERMINED THAT THE VEHICLE HAS UNDERGONE MAJOR BODY MODIFICATIONS, HAS BEEN PARTICIPATING IN ANY FORM OF MOTOR SPORT, THE DRIVER HAS BEEN ENGAGED IN UNLAWFUL ACTIVITY, THE DRIVER IS UNDER THE INFLUENCE OF ALCOHOL OR DRUGS, IF THE DRIVER HAS LEFT THE SCENE OF AN ACCIDENT IN WHICH HE PARTICIPATED, IF THERE IS NO POLICE RECORD OF THE CAR ACCIDENT OR WHERE THERE IS A PERCEIVED SAFETY RISK IN SUPPLYING ANY OF THE SERVICES.
REMOTE AREAS- IN REMOTE AREAS YOU MAY EXPERIENCE DELAYS IN OBTAINING ROADSIDE ASSISTANCE REMOTE AREAS ARE DEFINED AS AREAS THAT ARE SPARSELY POPULATED AND WHERE NORMAL AUTO CLUB SERVICES ARE NOT READILY AVAILABLE.
TOWING- IF THE SERVICE PROVIDER IS UNABLE TO MOBILIZE YOUR VEHICLE FROM THE BREAKDOWN SITE, THEN TOWING WILL BE SUPPLIED.
COLLISION ACCIDENT- IF YOUR VEHICLE IS DAMAGED AS A RESULT OF A COLLISION OR IMPACT WITH ANY OBJECT, WHETHER CAUSED BY MECHANICAL FAILURE OR FOR ANY OTHER REASON OR INCIDENT INCLUDING FIRE, TOWING ASSISTANCE CAN BE ARRANGED AT THE DRIVERS EXPENSE.
UNATTENDED VEHICLES- THE DRIVER, OR A REPRESENTATIVE, MUST WAIT WITH THE VEHICLE UNTIL THE SERVICE PROVIDER ARRIVES. UNATTENDED VEHICLES WILL NOT BE SERVICED UNDER ANY CIRCUMSTANCES. WHERE THE DRIVER HAS ELECTED AN AUTHORIZED REPRESENTATIVE, THE REPRESENTATIVE MUST HOLD A CURRENT DRIVERS LICENSE IN CASE THE VEHICLE IS REQUIRED TO BE MOVED. WHERE THE VEHICLE IS FOUND TO
BE UNATTENDED, ANY SUBSEQUENT CALLS FOR ASSISTANCE WILL BE AT THE DRIVERS EXPENSE.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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