Hours of Operation  
- Auckland City is open from 0700-1800hrs 7-days a week.   
- Christchurch City is open from 0800-1630hrs Mon-Fri and 0800-1200hrs Sat & Sun.  
- All other city/downtown locations are generally open from 0800-1630hrs Mon-Fri and 0900-1200hrs Sat.  Vehicle pickups/deliveries outside of these hours are on request for
these locations.    
- Airport locations are open to meet reservations off all scheduled commercial flights.
 
Location Notes
Taupo & Gisborne Airports

Vehicle Pickup A uniformed representative will be standing in the terminal with a name board to meet all pre-booked clients. 

Vehicle Return Park vehicle in the designated Car Parks. Complete the drop off details as noted on the Rental Agreement folder. It is important to record the time and date of drop
off, odometer and fuel gauge reading.  Leave the completed Rental Agreement folder in the vehicle. The rental will be finalised and a copy of the completed agreement posted to you. 

Taupo Airport – Place keys in the Key Drop Box inside the terminal by the the Air NZ

Gisborne Airport – Return keys to the Air NZ counter upon check in.
 
Whangarei
Dyer St & Airport - Mon to Fri 8.00am to 5.00pm. Sat 9.00am to 1.00pm for pick up and drop off. For after hours drop offs please use the Drop Slot, front door City or Drop keys at Air NZ
Desk at the Airport.
 
Kerikeri, Waipapa & Kaitaia
Mon to Fri 8.00am to 4.30pm. Sat 9.00am to Noon for pick up and drop off. After hours Key Drop Box located at Entrance of airport and Signed Car Park. By prior arrangement only.
 
Auckland Airport
Auckland Airport comprises 2 terminals – Domestic and International. The Supplier has offices at both terminals.  Domestic – in the rental car area underneath the multi level car park outside the terminal.  International – in the international arrivals hall. 
 
Auckland City 
Vehicle returns outside of opening hours are to be returned to the BP Petrol Station at the bottom of Khyber Pass Road and the keys handed in to the BP counter staff.
 
Wellington Ferry Terminal
 The Supplier has a counter in the Interislander Ferry Terminal in Wellington, this branch also services city hires.
 
Picton Ferry Terminal
The Supplier has an office and dedicated car parking on the ferry wharf in Picton.  For reasons of staff safety, staff will meet pre-booked clients arriving off all scheduled ferry services between the hours of 0800hrs and 1800hrs only. Reservations for pick-up outside these hours are on a ‘request’ basis only and an additional fee will apply. 
  
Greymouth
There are no direct pick ups from the Railway Station.  All vehicle pick ups and returns are done at the Whall Street depot located in the centre of town beside McDonalds, a 2 minute
walk from the Station.
 
Hokitika
There is a Supplier Desk inside the terminal but all pick ups will be met. If counter is not staffed upon vehicle return, place keys in the Supplier Drop Box.
 
Westport
All pick ups will be met. Upon drop off, leave keys with airport desk.

Airport / Ferry Terminal Service Charges (AFSC)
Rentals commencing at airports and inter-island ferry terminals are subject to a nominal Service Charge (AFSC).

Insurance
Comprehensive Motor Vehicle Insurance including third party and public liability is included in our rates.  An accident damage excess (ADE) does apply.  

Accident Damage Excess (ADE)
ADE applies to all rentals. This excess may be reduced (at the renter’s option) at the time of rental by purchasing Accident Excess Reduction (AER) or Total Protection Package (TPP).

Accident Excess Reduction (AER)
Vehicle Class Damage Excess AER (per day) Reduced Excess
ECAR to PCAR $3,450.00 $28.75 $345.00
IFAR to XVAR $4,025.00 $34.50 $575.00

Total Protection Package (TPP)
Vehicle Class Damage Excess AER (per day) Reduced Excess
ECAR to PCAR $3,450.00 $34.50 nil
IFAR to XVAR $4,025.00 $40.25 nil

The Premium Location charge which is charged separately is - $46.00.

*all the above prices include GST.

(ADE and fuel bonds are refundable when vehicle is returned upon completion of the hire, undamaged and full of fuel – refunds may take up to 10 working days to process)

Payment
The Supplier welcomes payment by credit or debit cards or cash.  The Supplier accepts Visa, MasterCard, American Express and Diners Club cards.  The credit/charge card must be in the name of the authorised renter. Third party credit/charge cards are not acceptable.

Renters will be required to leave credit card details as a deposit.  Renters with no credit card will be required to leave a deposit (cash or travelers cheques are acceptable but we do not accept personal cheques) equivalent to the total cost of the rental including any sundry charges (including applicable Accident Damage Excess (ADE) – reduced or full, Accident Excess Reduction (AER), baby seats, ski racks, chains, etc), plus a further NZ$100 fuel bond.

Vehicle Collection and Return
It is normally expected that clients will make their own way to the Supplier depot to collect or return their vehicle. However. subject to staff availability at time of commencement or finalisation of rental, the Supplier will deliver free to hotels. motels, and offices within a ten-kilometre radius of the Supplier location. This service is on a pre-booked request basis only between the hours of 9:00am and 4:00pm Monday to Friday (Excluding public holidays). Delivers outside these hours must be pre-arranged and additional fees may apply.

Fuel
Fuel is not included in our rates.  Each vehicle is supplied with a full tank of fuel, which is refilled at the renter’s expense on return.  If the vehicle is not returned with a full tank, the renter will be charged for the fuel required to refill the tank at the prevailing rate applicable by the Supplier at the time.  All other fuel charges are for the responsibility of the renter.

Airport / Ferry Terminal Service Charges
Rentals  commencing  at  airports  and  inter-island  ferry  terminals  are  subject  to  a  nominal Service Charge (AFSC). 

24 Hour Emergency Breakdown Service
Vehicles are regularly maintained, unexpected breakdowns can  occur.  The Supplier provides FREE Roadside Assistance, 24 hours a day, 365 days a year through the New Zealand Automobile Association (NZAA).

One Way (Intercity rentals)
For even greater convenience and flexibility, one-way rentals are available on most vehicle groups between most locations in the same island. Some restrictions may apply during peak periods.  
A minimum charge of 3 days applies to Intercity (one way) rental sectors.  If a client requests an inter-city rental or rental sector of less than 3 days, a 3-day charge will still apply.  
Additional fees may also apply for pick-up or drop-off destinations where the Supplier does not have a location. We would be happy to consider any request and quote accordingly on a case-by case basis. So if someone wants to collect a vehicle at Mt. Cook, check with us first before you say ‘No’!

NB: GST, ADE(insurance excess), AER(excess reduction), Airport / Ferry charges subject to change.
No remote location pick up/drop off fees.

Remote Pick up / Return Fees for Satellite Locations
Incl GST Pick up Return Pick up & Return
Kaitaia NA $112.5 NA
Keri Keri $56.25 $56.25 $112.5
Taupo $73.15 $73.15 $146.3
Hokitika $50.65 $50.65 $101.30
Westport $163.15 $163.15 $326.30

Good & Service Tax
Good and Services Tax (GST) is a government charge currently levied at 12.5%. We reservethe right to amend any rates quoted inclusive of GST or, where GST is to be added to charges made, should the rate of GST alter.
 
Sundry Rental Equipment
Any request for sundry rental equipment must be made at time of reservation.  The following items are available at the rates shown. (NB. When requesting a child seat of any description you must advise the child's age)
Ski Racks
Snow Chains
Baby Capsules(0-6months)
Child Seats(6 month - 3.5 Years)
Booster Seat (3.5 years)

All charges for sundry rental equipment are payable by the renter at the counter and are subject to change.

Maps
Maps are available free of charge.  We have available for clients to choose from, maps for individual areas around NZ, AA guides to North & South Islands and a complete NZ travel and touring map.
 
Multi - Hire & Island - Hopper Rentals
There are a couple of different options for clients that require more than one rental sector during their travels around New Zealand.  For example, on rentals involving both North and South Islands, vehicles can not generally be taken inter-island. Renters leave their vehicle on one island and collect another vehicle on the next island. (The Supplier has an office at the ferry terminal in Picton.) 

- Same city return – minimum length of hire just 1 day
- Each one-way rental sector must be a minimum of three days 
- Clients can have up to 72 hours between returning one vehicle and picking up their next vehicle
- Clients can mix and match different vehicle sizes within each rental sector of the multi-hire 
- Multi-Hires may comprise a number of rentals at different depots within one Island but a minimum of 3-days still applies for any one way sectors.

Island crossover dates and times must also be advised at the time of booking the first rental, to enable the second and/or subsequent vehicle(s) to be booked. If the Tour Operator is unable to provide a confirmed crossover date for any reason, The Supplier will estimate one and the onus will be on the renter to re-confirm the crossover date(s) with the Supplier at or prior to the time of collecting their first vehicle. The Supplier cannot guarantee to supply a second or subsequent vehicle unless a booking has been confirmed.  Changes to confirmed bookings are subject to vehicle availability.  We also recommend that renters are advised to reconfirm their second or subsequent bookings at least 72 hours in advance.

There are occasions where some clients wish to retain the use of one vehicle for a two-island  visit.  This  is  permissible,  but  the  client  must  pay  for  any  inter-island transportation  costs  for  the  vehicle.  The  vehicle  must  be  returned  to  a  Supplier
location within the same island that the rental commenced.

Calculating the number of days and daily rate
When calculating the rate for a Multi-Hire rental, apply the applicable daily rate that reflects the total number of days the customer is renting the vehicle(s).  Where multi island hires cross two seasons (ie; rental commences high season & completes in low season) the daily rate applicable for the entire hire is based on the date the hire commences.  
 
Multi24

If the client has no more than 24 hours between returning one vehicle and picking up the next on any rental sector for the duration of the hire, calculate the total number of days from the starting date and time to the final return date and time (the ‘down time’ between vehicles is considered part of the hire period).

Ie; Pick up AKL 1/6/06 0900hrs, Ret WGN 4/6/06 0900hrs
     Pick up PIC 4/6/06 1200hrs, Ret CHC 7/6/06 1200hrs
= 1/6/06 0900hrs to 7/6/06 1200hrs = 7 days   
Apply the 7-13 day rental rate

Multi72
If the client has up to 72 hours between returning one vehicle and picking up the next on any rental sector for the duration of the hire, calculate the total number of days by adding each individual sector separately (allows a 59 minute grace period on each rental sector before an extra full day is charged) .
 
 Ie; Pick up AKL 1/6/06 1200hrs, Ret WGN 4/6/06 1200hrs (3 days)
     Pick up PIC 4/6/06 1600hrs, Ret ZQN 8/6/06 0900hrs (4 days)
     Pick up ZQN 11/6/06 0900, Ret CHC 14/6/06 1200hrs (4 days)
Combine all rentals eg: 3 + 4 + 4 = 11 days   
Apply the 7-13 day rental rate.

Ferry Crossings between Islands
For  reasons  of  staff  safety,  we  will  meet  pre-booked  clients  arriving  off  scheduled  ferry services between the hours of 0800 (8.00am) and 1800 (6.00pm) only. Reservations for pick-up outside these hours are on a ‘request’ basis only and an additional fee of $40 + GST ($45 including GST) may apply. This fee will be payable direct to the Supplier by the renter at the time of
collecting the vehicle.
 
Upgrades/Extension of Rental
Upgrades requested by the renter at the time of rental will be charged the difference between the  vehicle  group  booked  and  the  group  provided  based  on  locally  applicable  rates.  All upgrades are subject to availability.  Additional days not covered by the Tour Operator Voucher will be charged directly to the renter at locally applicable rates.  Downgrades requested by the
renter at time of rental will not be subject to a refund.
 
Restricted Roads
Driving any vehicle on the following roads is prohibited and constitutes a breach of the rental agreement.  The renter would be fully liable for any damage to the vehicle or Third party property occurring as a result: 
North Island:    Ninety-Mile Beach (Northland)
South Island:    Skippers Canyon Road (Queenstown)

Rental Qualification
All intending drivers must present a valid full national driving licence, which has been held for at least one year.  A current International Driving Licence must accompany driving licences issued in a language other than English.
- The minimum rental age is 21 years.  
- There is no additional charge for drivers under 25 years of age. 
- There is no maximum age for drivers providing they hold a full, valid drivers licence.
- There is no extra charge for additional drivers.  Additional drivers must be notified to the Supplier and listed on the rental agreement.
 
Rental Period
Rates are based on a minimum rental period of one day (24-hours from the time the rental starts). We allow a 59-minute grace period, after which a extra full day will be charged. 

Vouchers
NOTE:  Unless  arranged  at  the  time  of  booking,  only  the  pre-paid  daily  amount  can  be collected.  All other charges, are to be paid direct by the client on credit card or cash.  This includes but is not limited to one way charges, fuel, child seats, ski racks, airport and ferry terminal surcharge, Accident Excess Reduction (AER).

Payment
The Supplier will collect the total value of the hire and all sundry charges from your client upon vehicle pickup.
 
The payment is to be made by internationally recognised credit card or cash. 
The Supplier accepts Visa, MasterCard, American Express and Diners Club cards.  The credit/charge card must be in the name of the authorised renter. Third party credit/charge cards are not acceptable. 

Renters will be required to leave credit card details as a deposit.  Renters with no credit card will be required to leave a deposit (cash or travellers cheques are acceptable) equivalent to the estimated value of any charges (including applicable Accident Damage Excess – reduced or full), plus a further NZ$100.00.

 
At the conclusion of the rental any additional charges payable by the renter will be calculated and detailed on the rental agreement, together with any balance to be collected or refunded. Where a cash deposit was taken, and a refund is due to the client, the Supplier will endeavour to refund the appropriate amount to the client at time of finalisation. Should there be insufficient
cash on hand at the time, the Supplier shall arrange for the refund to be made by bank draft in local
currency within approximately 15 days.

Refund Policy
Clients returning vehicles early will be eligible to receive a refund on any unused portion of their voucher from their agent.  

Where for example the client returns early and there remains an unused rental period of the rental, the Supplier will only charge for the actual days the client had the vehicle(s) at the rate applicable for the actual length of hire used. 
 
NB: The daily rate to the client may alter as the number of days the client had the car for will be charged at the daily rate applicable for that rental period.  Eg; a 21 day voucher with 7 days left ‘refundable’ would be billed as 14 days at the 14-20 day rate, not 14 days at the 21+ day rate as originally booked.
 
Cancellation / No Show Fee
In the event this booking is cancelled within 5 days of scheduled pickup or if a booking is not cancelled and the customer does not pick up the vehicle (no-show), the customers credit card will be charged with a cancellation fee (100% of Gross rentals)

Frequent Flyer Programmes
Broker bookings are eligible for frequent flyer points.  Customers are eligible to earn points on their rental in any frequent flyer programme that the Supplierthe  participates in.